Operational Risk Senior Manager

East West Bank•Pasadena, CA

About The Position

The Operational Risk Senior Manager works within East West Bank’s Enterprise Risk Management function and is responsible for second-line operational risk management, serving as a resource to internal and external operational risk stakeholders. The role reports to the Deputy Chief Risk Officer and requires knowledge of RCSAs, process and business-unit taxonomies, operational risk KRIs, fraud risk controls and monitoring, operational-loss scenarios, and root-cause analysis. The position also ensures lessons learned after operational deficiencies or fraud incidents are implemented and proactively monitors the fraud environment through databases, third-party services, and industry networking. The role collaborates with people throughout the institution on operational risk analysis, project management, and development of risk-management and governance frameworks. It serves as a consultative resource to first- and second-line stakeholders; prepares risk presentations and reports for business-unit leaders, executive management, the Board, and other stakeholders; and interprets and contributes to entity-wide operational-risk and governance policies. The position also provides day-to-day oversight and longer-term development planning for operational risk staff. East West Bank describes itself as a stable, growing organization that offers career-path development opportunities within the department or across the Bank. Applicants must be legally authorized to work in the United States; visa sponsorship is not offered. The stated base pay range is USD $150,000 to $200,000 per year, with exact offers based on job-related knowledge, skills, experience, and location.

Requirements

More than 10 years of work experience in risk management, operational risk, Internal Audit or External Audit focused on risk management, compliance, or regulations; risk management consulting; or process improvement.
Strong knowledge of risk and control identification, control design and testing, and residual risk.
Ability to manage projects and hold oneself and responsible parties accountable to deadlines.
Experience developing Key Risk Indicators.
Ability to make sound risk/reward decisions and propose practical solutions.
Ability to balance data, logic, and intuition in work activities.
Ability to think broadly, generate simple and creative ideas, and translate strategy into execution.
Effective verbal, written, and presentation skills, with the ability to influence desired outcomes.
Ability to work collaboratively in a dynamic environment to build new programs.
Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, and industry standards, practices, and expectations for a regional or large bank.
Proactive problem-solving and workflow-analysis skills, including the ability to identify and implement process improvements.
Collaborative approach, flexibility, and willingness to consider possible options.
Strong organizational skills and ability to manage multiple deliverables and shift among tasks and projects.
Self-motivated ability to work effectively independently and as part of a team.
Strong working knowledge of Microsoft Office software, including Word, Excel, Access, PowerPoint, and Visio.
Knowledge and understanding of federal and state laws applicable to commercial banks.
Legal authorization to work in the United States; visa sponsorship is not offered.

Nice To Haves

Strong knowledge of banking operations, products, and services.
Experience with risks and control-gap identification related to Loan Operations, Commercial Lending and Banking, Bank Support and Corporate functions such as Marketing, HR, Accounting, and FP&A; AML/BSA; payment fraud; cross-border banking; and digital banking.
Professional or industry-accredited risk management certification, such as CIA, PRM, or CRMP.

Responsibilities

Contribute to the design, development, and implementation of major operational risk programs, policies, and procedures.
Promulgate and manage the RCSA policy, including requirements for completeness, scope, and related activities.
Manage process and business-unit taxonomy inventories to ensure operational risks are appropriately identified and monitored.
Execute and manage operational risk KRIs.
Maintain documentation and management reports on execution and potential pain points, and provide recommendations for error prevention.
Monitor and assess fraud risk controls and programs to prevent operational losses.
Proactively monitor industry developments and fraud schemes through third-party services and industry networking.
Conduct and lead operational-loss scenario testing to assess operational-loss control resiliency.
Provide requested information to stakeholders, executive management, the Board, and regulatory agencies.
Analyze new business initiatives and projects and manage operational-risk-related changes.
Conduct stakeholder training and provide advice and guidance on operational risk management.
Conduct presentations and workshops on risk identification and mitigation.
Monitor the operational risk management program for compliance with applicable laws and regulations.
Stay current on evolving operational risks and trends.
Identify and escalate problems or issues and drive actions addressing root causes of operational risk losses.
Help ensure operational risks are identified and complete in RCSAs and other operational risk programs.
Manage and coordinate operational risk activities so material and key risks are identified, managed, escalated, tracked, and remediated promptly.
Assist with validation and closure of control deficiencies identified through operational risk testing.
Provide day-to-day management and oversight, and longer-term development planning, for operational risk management staff.
Prepare ad-hoc risk management reports as assigned.
Perform comprehensive quantitative analyses and logically justify Enterprise Risk Management conclusions.
Keep current with industry best practices and new regulations.
Perform other duties and special projects as assigned.