Senior Manager, Content Strategy, AEC, Design Solutions

Autodesk•Vancouver, BC

11d

About The Position

At Autodesk, we help customers design and make anything. The Experience Foundations team is crucial in designing experiences that make this mission a reality, especially with seamless digital experiences and AI-powered innovation empowering customers and teams. Within the Experience Foundations team for AEC (Architecture, Engineering, and Construction), we are seeking a Senior Manager of Content Strategy to lead content strategy for our Design Solutions team, which includes products like AutoCAD, Revit, Civil 3D, and Forma. Reporting to the Senior Director of Content Strategy, this role involves leading and growing a team of content strategists to shape best-in-class product design and deliver high-quality, intuitive, personalized, contextual, and joyful user experiences. The Senior Manager will also foster a collaborative team culture marked by shared approaches, craft development, innovation, experimentation, empowerment, and AI-enablement. This role requires close partnership with Design, Product, Engineering, Research, and Operations to ensure content strategy aligns with top priorities, meets customer needs, and drives business outcomes. The current environment demands new ways of working, leveraging AI internally for operations and decision-making, and building trusted AI capabilities to automate repetitive tasks, accelerate creativity, and unlock smarter, connected workflows. We seek curious, adaptable, customer-focused leaders excited to shape the future of work at Autodesk.

Requirements

12+ years of experience in content strategy, UX writing, content design, conversation design, or related experience design disciplines
5+ years of people management experience leading and developing high-performing content strategy teams
Demonstrated experience designing or leading agentic and conversational experiences, including AI-assisted, chatbot, assistant, or guided interaction models
Proficiency with AI tools and workflows, and sound judgment in applying them to content creation, iteration, and governance
Proven experience shaping content strategy for complex product ecosystems, digital experiences, or enterprise software environments
Strong expertise in content design principles, information clarity, content systems, and customer-centered writing for product experiences
Track record of influencing cross-functional partners and driving alignment across Design, Product, Engineering, and Research
Strong systems thinking and the ability to connect content decisions across end-to-end journeys, platforms, and customer touchpoints
Excellent communication and storytelling skills, with the ability to present strategy, rationale, and recommendations to senior stakeholders
Experience using research, metrics, and qualitative insights to evaluate content effectiveness and improve customer outcomes
Commitment to accessibility, inclusive language, and building trusted customer experiences
Bachelor’s degree in English, Communications, Human-Computer Interaction, Design, Journalism, or a related field, or equivalent practical experience

Nice To Haves

Experience in the AEC industry
Passion for applying product design, AI, and content strategy to empower designers, makers, and builders

Responsibilities

Manage a team of full-time content strategists and contractors to set and execute the content strategy across the Design Solutions portfolio ensuring strategic impact on the top priorities and driving coherence across interconnected journeys
Lead, coach, inspire, and grow the Design Solutions Content Strategy team, fostering a tight-knit culture, high standards, innovation, experimentation, career development, and strong collaboration
As part of the Senior Director of Content Strategy's leadership team, shape and support the AEC Content Strategy team by contributing to strategic initiatives, nurturing team culture, fostering learning opportunities, and mentoring members
Oversee the delivery and management of clear, concise user interface text, in-product messaging, and product documentation and lead by example on key projects
Guide the design of learning and onboarding experiences that are intuitive, approachable, personalized, contextual, and aligned with Autodesk’s AI-forward product direction
Define a clear vision for how content meets user needs, supports their business goals, reduces friction, and improves collaboration, comprehension, confidence, and task success
Build and evolve scalable frameworks, standards, evaluation methods, and governance for UX content, terminology, voice, tone, and content quality
Partner closely with Design, Product, Engineering, Research, Analytics, and Operations to ensure content is integrated early and effectively into the product development process on top priorities
Develop scaling strategies including empowering partners, evolving approaches to support documentation, and leveraging AI
Use customer insights, research findings, data, and business context to prioritize content opportunities and inform strategic decisions
Drive alignment with senior stakeholders by translating ambiguous needs into clear plans, priorities, and measurable outcomes
Champion accessibility, inclusivity, and plain-language principles across all content experiences
Continuously explore and improve tools, methods, and AI-enabled ways of working that strengthen content quality, speed, innovation, and impact at scale