Content Design Manager

NICE • Sandy, UT

1d • Hybrid

About The Position

The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. This is not just content creation, but experience design. Success is measured by adoption, engagement, and impact on performance. NiCE is an ever-growing, market disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer.

Requirements

• 5+ years in instructional design, enablement content, or learning experience design
• Experience building SCORM-based courses and working within LMS platforms
• Strong graphic design and content creation skills
• Experience with video production and editing tools
• Proven ability to create scalable, high-quality learning experiences
• Instructional design expertise
• Visual design and storytelling
• Video editing and multimedia production
• Ability to translate complex topics into simple learning experiences
• Strong attention to detail and quality
• Innovative mindset with a focus on modern learning approaches

Nice To Haves

• Experience in SaaS, AI, or enterprise technology environments
• Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar
• Experience incorporating AI into content creation workflows
• Background in enablement or GTM-focused organizations

Responsibilities

• Design and develop structured learning programs using modern instructional design principles
• Build SCORM-compliant courses for LMS platforms
• Create modular, scalable learning paths aligned to onboarding and everboarding programs
• Apply adult learning theory to ensure content is practical, engaging, and retention-focused
• Develop high-quality enablement content including decks, playbooks, guides, and interactive assets
• Create visually compelling materials aligned to brand and enterprise standards
• Simplify complex concepts into clear, actionable content for global audiences
• Produce and edit video content for training, product updates, and internal communications
• Design short-form and long-form video experiences optimized for engagement
• Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning
• Leverage AI tools to accelerate content creation, personalization, and scalability
• Design adaptive learning experiences using AI-generated content and simulations
• Continuously explore new tools and approaches to modernize enablement delivery
• Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content
• Support major enablement programs (onboarding, everboarding, certifications) with scalable assets
• Ensure consistency and quality across all enablement materials globally
• Track engagement and effectiveness of content (completion rates, usage, feedback)
• Continuously refine content based on data and field input
• Ensure content drives measurable improvements in readiness and performance

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees