Content Design Senior Associate

JPMorgan Chase & Co. • New York, NY

15h

About The Position

As a
Content Design Senior Associate in Wealth Management, you will shape
customer experiences through content and help build confidence across our
products and services. You will plan, create, and structure product content
within a user experience design framework, applying content design principles to
improve clarity and usability. You will collaborate with cross-functional
partners to ensure narrative consistency, with influence that extends to product
design, architecture, and functionality.

Requirements

• 3+ years of experience in content design or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience creating content architectures, storytelling, and clear, concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Ability to learn new financial services products and offerings quickly and adaptively.

Responsibilities

• Develop and implement content strategies for products and features aligned to UX principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences.
• Create content taxonomies to improve organization and structure, incorporating user feedback and insights for continuous improvement.
• Apply brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed