Content Design Manager Senior

PNC Bank • Pittsburgh, PA

1d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Design Manager, you will be within PNC's Retail organization, supporting the Digital team. You will be based in Pittsburgh, PA, Cleveland, OH and Columbous, OH. We’re looking for a Senior Content Design Manager to join PNC Bank’s Digital team to lead our UX writing and content design practice. At PNC, you’ll build digital solutions to provide the easiest way to bank and invest to help customers achieve financial well-being. You'll be a key player in shaping product design and strategy leading the writing team in collaboration with product managers, experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences. We're looking for someone who is passionate about using words to shape experiences and has experience guiding and developing writers both individually and as a team to grow the maturity of the writing practice. In this role, you will: Lead, mentor and provide direction to a team of content designers who are each working with designers, product managers and agile crews to develop new digital features and experiences Establish a vision for UX content in our digital experiences and create and execute a plan to make that vision come to life Partner with design and product management leaders and other business partners to shape the high-level direction of initiatives and guide the work of team members bringing it to life Oversee our content guidelines and other standards and guide the team in creating consistent experiences across our digital touchpoints We think you could be successful if you: Have experience building and growing teams and refining team culture and practices Love language and feel passionate about things like voice, style and grammar Advocate for users and inspire a culture of design thinking Have experience working in an agile software development environment Have working knowledge of design fundamentals in a digital space Preferred qualifications: 5+ years of experience as a writer for digital experiences, with 3+ years in a lead or management role Experience working in banking or financial services is a plus, but is not required PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders. Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences. Lead creative and holistic thinking across diverse product releases, platforms, and devices. Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time. Lead UX content design reviews and review deliverables from content designers. Mentors and develops leaders among the team. Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Have experience building and growing teams and refining team culture and practices
• Love language and feel passionate about things like voice, style and grammar
• Advocate for users and inspire a culture of design thinking
• Have experience working in an agile software development environment
• Have working knowledge of design fundamentals in a digital space
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• 5+ years of experience as a writer for digital experiences, with 3+ years in a lead or management role
• Experience working in banking or financial services is a plus, but is not required
• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Responsibilities

• Lead, mentor and provide direction to a team of content designers who are each working with designers, product managers and agile crews to develop new digital features and experiences
• Establish a vision for UX content in our digital experiences and create and execute a plan to make that vision come to life
• Partner with design and product management leaders and other business partners to shape the high-level direction of initiatives and guide the work of team members bringing it to life
• Oversee our content guidelines and other standards and guide the team in creating consistent experiences across our digital touchpoints
• Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders.
• Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences.
• Lead creative and holistic thinking across diverse product releases, platforms, and devices.
• Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time.
• Lead UX content design reviews and review deliverables from content designers.
• Mentors and develops leaders among the team.
• Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level