Manager, Content Design

Roblox • San Mateo, CA

1d • Hybrid

About The Position

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As a Manager, Content Designer, you will play a crucial role in shaping the content strategy and UX writing at Roblox. You will lead a group of content design specialists, ensuring that while our products serve diverse audiences they speak with a unified, trusted, and global Roblox voice. You will report into Design + Creative Leadership and act as a strategic partner to Product and Engineering.

Requirements

• 10+ years' experience in content design, UX writing, content strategy, with at least 3+ years in a management role with a complex, high-growth tech environment.
• A strong portfolio showcasing a variety of content design work, including user interface copy, microcopy, and style guides you have written and championed for a team.
• Ability to build a team culture, navigating organizational shifts and advocating for the tools your team needs to succeed.
• Ability to context switch across between technical documentation, emotional/empathetic flows, and persuasive/clear UI.
• Experience in providing content strategy for sensitive user experiences that require deep review by cross-functional partners from legal, civility, marketing, and localization perspectives.
• Proven track record collaborating with and influencing a vast variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, product designers, researchers, engineers, policy, localization, communications, and marketing).
• A strong understanding of UX principles, information architecture, naming and taxonomies,and user-centered design.
• Systems Mastery: Experience building or leading the content side of a major Design System (e.g., managing string repositories, naming conventions, and UI components).
• Passion for our Roblox core values: respect the community, we are responsible, take the long view, and get stuff done.
• Excellent communication skills and the ability to clearly present your work to stakeholders.
• Bachelor's degree in English or another language, Communications, UX, HCI, or equivalent practical experience.
• A proactive mindset with the ability to self-manage and succeed in a fast-paced, evolving environment.

Responsibilities

• Architect and Unify the Product Voice, Narratives & Systems: You will be responsible for the craft and unified voice across our content design systems. Ensuring consistency in voice, tone, terminology, and style.
• Advocate for the user and drive a holistic Content Design vision... create and execute a scaling strategy that stays ahead of the growing business., making our products safe, valuable, understandable, and easy to use.
• Drive Horizontal Strategy: Identify and resolve friction points where product pillars overlap. Use empathy, logic, and technical acumen to inform content choices, and influence leaders and cross-functional partners.
• Lead a Team of Content Designers: While this is a player-coach role you will manage a team of content design specialists embedded across different product orgs. You’ll be responsible for their career growth, resource allocation, and maintaining a high bar for craft and execution.
• Operationalize the Discipline: Define the engagement model, process, and culture for Content Design at Roblox. You will ensure the team is a strategic partner to Product Design and UXR from the very start of the design and development process.
• Advocate with Data: Use research, linguistics, and performance data to champion content-led solutions to executive stakeholders and drive top-notch UX in a fast-paced environment.
• Ensure Global Scalability: Oversee the relationship with Localization to ensure our content frameworks are "global-first," allowing for cultural nuance without sacrificing brand integrity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager