Content Design Vice President

JPMorgan Chase & Co. • New York, NY

9h

About The Position

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. As a Vice President of Content Design in Small Business Acquisition Experience, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts. This role supports end‑to‑end small business acquisition journeys, including marketplace, eligibility, onboarding, and account opening across digital and assisted channels. The VP will help small business owners and bankers understand complex requirements such as documentation, business structures, and compliance steps with confidence and clarity. The role partners closely with Product, Design, Research, Risk, Legal, and Technology teams to improve acquisition comprehension and completion. Content strategy will balance regulatory rigor with customer‑centered simplicity to drive trust and conversion. The role contributes to scalable content systems that support multiple acquisition paths and product offerings.

Requirements

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Nice To Haves

• Experience designing acquisition, onboarding, or eligibility journeys for small business or commercial customers
• Background in financial services, fintech, or other highly regulated industries
• Strong systems‑thinking skills with experience building scalable content frameworks
• Demonstrated success improving conversion, comprehension, or task completion through content
• Experience mentoring content designers or guiding content practice maturity
• Familiarity with accessibility standards and inclusive design principles
• Comfort operating in complex, matrixed organizations

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Partner with product, research, engineering, and data teams to embed content strategy early in acquisition and onboarding workflows
• Ensure content meets accessibility standards and regulatory requirements while maintaining clarity and usability

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees