Experience Design Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

As a Vice President Experience Design in the Finance, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Requirements

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines
Ability to incorporate diverse perspectives and abilities into design solutions
Ability to develop experiences that meet or exceed the initial proposal of a product or experience
Development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced understanding of client-side technologies, APIs, microservices
Experience with front end coding (Python, HTML, CSS, JavaScript)
Experience with AI Tools

Nice To Haves

Design leadership or managerial experience
Developed and deployed AI-powered agents and assistants

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Design and implement AI-enabled solutions, including intelligent agents, virtual assistants, and large language model architectures.
Develop and maintain front-end applications to deliver seamless user experience