Experience Design Vice President

JPMorgan Chase & Co. • New York, NY

10d

About The Position

As an Experience Design Vice President in Chase Travel, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

This role elevates design quality and execution across Chase Travel’s core experiences. We seek a versatile designer with strong mobile web and native app expertise, plus experience in either consumer e-commerce, loyalty, and travel booking. The ideal candidate has sharp visual instincts, keeps pace with modern design and technology trends (including AI), and can independently drive work from concept to launch. As a hands-on tastemaker, you’ll raise the craft bar while delivering scalable, user-centered solutions. We value humility, accountability, a commitment to fostering design culture, and a focus on meaningful product impact.

Requirements

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Proven experience designing for consumer-facing products with strong e-commerce or marketplace patterns
• Strong portfolio showing shipped work and clear impact on product outcomes (not just concepts)
• Experience designing across platforms (responsive web, iOS, Android) with an understanding of platform conventions

Nice To Haves

• Design lead/individual contributor who can own a domain, help drive large cross‑functional initiatives end to end, and lead small multi‑disciplinary teams to execute major programs.

Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Elevate visual and interaction design quality by setting a strong point of view on hierarchy, layout, and modern UI patterns
• Partner closely with Product and Engineering to shape solutions early, not just execute against defined requirements
• Lead end-to-end design for key surfaces (web and native), from concept through final delivery, ensuring high craft and usability

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed