Senior Manager, Coach (Re)Loved & Repair Workshop

kate spade new york•North Bergen, NJ

30d•$90,000 - $95,000•Onsite

About The Position

The Senior Manager will lead the Coach (Re)Loved & Repair craftsperson team, setting the standard for production, craftsmanship, and performance. They will drive scalable, high-quality output while developing talent and fostering strong cross-functional partnerships to advance circular innovation within the Workshop. The successful individual will leverage their proficiency in people management, operations, and process management to... Production Leadership, Planning & Operational Excellence Plan, organize, and oversee the repair, restoration, and remaking of handbags, ensuring the highest standards of craftsmanship and brand integrity Develop and manage production strategies that balance creativity, efficiency, and output across all Coach (Re)Loved drops, repair workflows, and special projects Oversee end-to-end production planning and resource allocation across multiple workstreams, ensuring alignment to business priorities Set and track production goals and KPIs (output, quality, lead time, cost), ensuring deadlines are met while maintaining quality standards Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency Drive continuous improvement in processes, tools, and ways of working to increase efficiency, scalability, and team productivity Maintain a safe work environment and ensure teams adhere to all safety regulations Contribute to the Workshop’s Zero Waste certification goals by incorporating waste-reduction practices into daily operations through adherence to established best practices and responsible material usage An outstanding professional will have... Bilingual proficiency in Spanish and English, with the ability to communicate effectively across a diverse workshop team. Strong understanding of product development processes. Passion for sustainability, circularity, and innovation, with an interest in advancing new methods of making and remaking product. Team Leadership & Development Lead, coach, and develop direct reports and a broader team of craftspeople, including setting annual performance goals and development plans on their interests and business needs. Build a culture of accountability, craftsmanship excellence, and continuous learning Identify growth opportunities for team members, supporting skill development across construction techniques (e.g., preparation, paint, hardware, stitching) Support the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices and Partner with leadership to build future talent pipelines. Cross-Functional Collaboration Partner closely with Design to translate creative concepts into scalable production approaches Align with Customer Experience teams to ensure timely and high-quality repair services Foster productive cross-functional relationships with the NY workshop, product development, design, and inventory. Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry

Requirements

Bilingual proficiency in Spanish and English, with the ability to communicate effectively across a diverse workshop team.
Strong understanding of product development processes.
Passion for sustainability, circularity, and innovation, with an interest in advancing new methods of making and remaking product.

Responsibilities

Plan, organize, and oversee the repair, restoration, and remaking of handbags, ensuring the highest standards of craftsmanship and brand integrity
Develop and manage production strategies that balance creativity, efficiency, and output across all Coach (Re)Loved drops, repair workflows, and special projects
Oversee end-to-end production planning and resource allocation across multiple workstreams, ensuring alignment to business priorities
Set and track production goals and KPIs (output, quality, lead time, cost), ensuring deadlines are met while maintaining quality standards
Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency
Drive continuous improvement in processes, tools, and ways of working to increase efficiency, scalability, and team productivity
Maintain a safe work environment and ensure teams adhere to all safety regulations
Contribute to the Workshop’s Zero Waste certification goals by incorporating waste-reduction practices into daily operations through adherence to established best practices and responsible material usage
Lead, coach, and develop direct reports and a broader team of craftspeople, including setting annual performance goals and development plans on their interests and business needs.
Build a culture of accountability, craftsmanship excellence, and continuous learning
Identify growth opportunities for team members, supporting skill development across construction techniques (e.g., preparation, paint, hardware, stitching)
Support the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices and Partner with leadership to build future talent pipelines.
Partner closely with Design to translate creative concepts into scalable production approaches
Align with Customer Experience teams to ensure timely and high-quality repair services
Foster productive cross-functional relationships with the NY workshop, product development, design, and inventory.
Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry