Manager Workshop Territories

Audibel•Eden Prairie, MN

6h•$64,684 - $84,000•Hybrid

About The Position

Starkey is hiring a Manager Workshop Territories to provide overall support for the Workshop Consultation program. The role is responsible for the program’s inside team and territory performance, maintaining customer usage of Workshop events in an assigned region, and overseeing the Workshop Advertising Promotions Representative (APR). Success requires collaboration with outside consultants, inside and outside sales, retail marketing, Starkey-owned retail, and other Starkey business units. The manager plans and coordinates workshop events from start to finish, supervises assigned APRs and consultants, partners with marketing on promotions, oversees event operations, resolves problems, and analyzes results. The role manages APR development and performance, supports consultant effectiveness and retention, tracks performance measures, and maintains reporting on workshop sales and territory results. The position also supports the Director of Advertising Promotions through business planning, initiative monitoring, forecasting, communications, team meetings, project development, onboarding, and training. Additional responsibilities include resolving customer disputes and financial discrepancies, documenting and reconciling resolutions, maintaining the customer experience, and developing and evaluating campaigns with sales and marketing teams. The work environment is a normal office and remote hybrid setting, with travel as requested or necessary.

Requirements

College degree or equivalent business experience.
Experience in Sales, Marketing, or Business.
Proficiency in Microsoft Office and Adobe programs.
Experience with communication tools such as IM, SMS, email, group meeting software, and CRM systems such as Salesforce.
Meticulous attention to detail and accuracy in numbers and accounting.
Good organizational skills.
Ability to maintain confidentiality.
Ability to work under pressure and meet deadlines.
Ability to work well in a cross-generational team setting.
Excellent spoken and written communication skills.
General business, typing, grammar, and computer knowledge.

Nice To Haves

2–4 years of office experience or business support experience.

Responsibilities

Assign and supervise staff, including APRs and consultants, for assigned workshop projects.
Plan workshops from start to finish in alignment with customer and company objectives.
Collaborate with marketing teams or outside agencies to implement workshop promotions.
Coordinate workshop operations, approve event details before workshops, and resolve issues during events.
Analyze workshop success and prepare reports.
Manage APR daily activities, including customer approaches to workshop booking, skills, tactics, mentoring, goal setting, performance reviews, and incentive plans.
Support consultant performance, efficiency, teamwork, and retention; develop and monitor key performance measures.
Track individual workshop sales results, maintain reporting, develop reporting and scheduling protocols, and share territory performance measures with leadership.
Support the Director of Advertising Promotions with departmental business planning, corporate initiative monitoring, results reporting, and forecasting of event usage and product sales.
Communicate regularly with outside consultants, review event performance, and schedule and host team meetings and brainstorming sessions.
Participate in program opportunity discussions and project development; assist with onboarding and training.
Manage customer disputes and resolutions, including financial discrepancies related to campaign costs, fees, or concessions, in coordination with marketing and sales.
Identify causes of disputes and develop processes, standards, and protocols to prevent recurrence; document and reconcile disputes while considering customer satisfaction and company financial impact.
Develop campaigns with sales and marketing teams, including B2B and B2C campaigns; test campaigns, monitor outcomes, and apply results to business plans.
Coach and collaborate with retail marketing to improve marketing performance and workshop results.
Perform other duties and responsibilities as assigned.