Sr. Manager Client Strategy

TELUS Digital • Vancouver, BC

2d • CA$110,400 - CA$138,000 • Hybrid

About The Position

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Requirements

• 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements
• Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders
• Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion
• Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent
• Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real
• Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market
• Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Nice To Haves

• Experience in a sales role will help you get energized by the pursuit and understand what it takes to convert a difficult prospect
• MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines
• Background in ROI modeling, business case development, or "what would need to be true?" analytical frameworks

Responsibilities

• Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.
• Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.
• Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.
• Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Benefits

• All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior