Senior Manager, Client Management-Alight Leave Solutions

Alight Solutions

1d•Remote

About The Position

The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. This role involves fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

Requirements

5 years of direct Client/Broker Relationship management experience or advanced degree equivalent.
Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
Compelling analytical skills with the ability to translate data into actionable insights.
Experience managing pricing and financial models.
Ability to partner with the Sales/Commercial Team to identify expansion opportunities.
Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
Experience in HR services, business management, disability/absence, and healthcare.
Authorization to work in the Employing Country without future sponsorship.

Responsibilities

Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service.
Advocating to ensure business readiness and client success.
Persuading, motivating, and inspiring action toward desired outcomes.
Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
Owning the Account Health strategy for assigned client accounts.
Proactively monitoring and identifying client retention risk; Designing and executing success plans to resolve issues and mitigate risk.
Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews.
Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
Acting as a change agent; Seeks out and pursues new ideas for continuous improvement.
Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.