Senior Leave Management Analyst

Marsh McLennan•Louisville, KY

14h•Hybrid

About The Position

We are seeking a talented individual to join our US Leave Management team at Marsh. This role will be based in Louisville and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Senior Leave Management Analyst, you will manage the end-to-end administration of employee leave programs, ensuring compliance while delivering a seamless employee experience through effective case management, documentation, and stakeholder collaboration. This role also supports operational excellence by maintaining standard operating procedures, analyzing service metrics, training and mentoring team members, partnering with cross-functional stakeholders, and driving process improvements to ensure service levels and compliance standards are consistently met. This is a great opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career!

Requirements

Associate’s Degree in Business, HR or related field
Strong verbal and written communication skills
Ability to adapt and be flexible in a dynamic environment
Excellent organizational skills and collaboration with colleagues
Proficient skills with MS Office Suite – Excel, Word and PowerPoint

Nice To Haves

Prior experience as an HR Generalist
Experience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
Bachelor's or Master’s Degree preferred in Business, HR or related field

Responsibilities

Utilize case management software to effectively manage end-to-end process of employee leaves; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list
Provide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs; follows (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.
Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalation
Ensure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base; ensure execution of day-to-day operational tasks, such as queue management, case/workload evaluation and provide feedback to junior team members and HRSS Operations when issues are identified
Provide guidance for development of training, documentation, workflow and reporting for processes
Provide on-boarding and training for US Leave Management and Tier 1 in partnership with Shared Services
Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave; this includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record and documenting all activity
Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded