Senior Manager Client Insights

Royal Bank of Canada • Toronto, ON

9d • Onsite

About The Position

In the role of the Senior Manager, Client Insights you will collaborate with a team of highly specialized subject matter experts to unlock the value of enterprise data to surface client insights enabling targeted strategic response that accelerates business growth and creates differentiate value for clients.

Requirements

• A strategic business analytics professional with 5+ years of experience in client analytics and insights
• 5+ years of experience with relational databases (Oracle, Db2, MySQL, Teradata)
• Strong coding experience in programming languages like SQL and Python
• Effective storytelling skills – written and verbal. Produce simple, concise presentations and visualizations to clearly communicate with senior leadership. Data translation: Insights > Business Implications > Business Recommendations.
• Strong consulting mindset to thoroughly understand what he / she is solving for and how their business partners will leverage insights
• A ‘Growth Mindset’ – remain current with emerging consumer / industry trends, embraces new data mining tools and different analytical techniques to generate impactful insights. Proactive and inquisitive mindset, continuously seeking opportunities to improve existing processes and streamline activities.

Nice To Haves

• Experience working in the Financial Services industry
• Bachelor or Master’s degree with focus in quantitative discipline (Mathematics / Statistics, Engineering, Economics)

Responsibilities

• Client Lifecycle Analytics: Identify actionable insights to enable business partners to make data driven decision for business strategies and tactics including: Client Acquisition & Onboarding; Activation & Cross Sell; Re-activation & Retention
• Share of Wallet Analytics: Leverage enterprise data assets to surface insights to better understand client’s RBC and competitor relationship to action product / balance consolidation opportunities
• Engagement Analytics: Development of advanced insights products to personalize client experience and optimize engagement and loyalty
• Client Experience Analytics: Identify the relationship between Client Experience / Customer Satisfaction and business results to demonstrate the importance and impact of consistently delivering exceptional client experience
• Employee Role and Cross Channel Analytics: Surface role and channel behavioral insights to inform distribution strategy and channel investment
• Segment / Persona Analytics: Creation of client segments and personas as well as client insights on key and emerging segments to inform strategy development and marketing personalization
• Automation / Process Improvement: Design and improve processes to reduce the manual effort involved in production of analytics and reports. Seek out opportunities to build re-usable processes (canned code / macros, Tableau templates, etc.) for repetitive tasks to enable efficient delivery of insights.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees