Senior Manager Change Management - Merchant Services

Wells Fargo & Company•Irving, TX

3d•Hybrid

About The Position

Wells Fargo is seeking a Senior Manager Change Management to support the Merchant Services organization. In this role, you will lead and develop a team of change implementation consultants and managers to deliver complex, cross-functional initiatives with strong execution discipline, clear accountability, and measurable business outcomes. You will partner across business, operations, technology, risk, compliance, legal, and audit to drive enterprise change in a highly regulated environment. You will translate strategic priorities, regulatory commitments, and control requirements into executable implementation plans, governance routines, and sustainable operating models. You will analyze data, metrics, and trends to identify implementation risks, capacity constraints, dependencies, and opportunities for process improvement. You will establish and execute change governance, escalation, and decision frameworks to support timely delivery of commitments and issue resolution. You will interpret and help operationalize policies, procedures, and enterprise standards related to change implementation, risk management, and controls. You will influence senior leaders and stakeholders through concise, leadership-ready communication, transparent status reporting, and well-supported recommendations. You will manage the allocation of people, priorities, and financial resources across competing initiatives to balance delivery, risk, and business readiness. You will build an inclusive, high-performing team culture focused on talent development, continuous improvement, and adaptability in a changing business environment. You will also own and manage control functions for the change management functions.

Requirements

7+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
3+ years of management or leadership experience.

Nice To Haves

Knowledge of payments, merchant services, or other large-scale banking operations.
Experience leading enterprise-wide transformation, regulatory, or remediation initiatives in a complex financial services environment.
Strong knowledge of change management, implementation governance, and adoption strategies within a risk and controls framework.
Demonstrated ability to operate effectively in a highly regulated environment with strong understanding of operational risk, compliance, audit, and control expectations.
Strong executive communication and presence, with the ability to simplify complex issues, guide tradeoff discussions, and influence decisions across senior stakeholders.
Experience building implementation roadmaps, prioritization frameworks, and governance routines for large, cross-functional portfolios.
Strong analytical skills with experience using data, metrics, and reporting to inform decisions, monitor progress, and identify emerging risks or dependencies.
Ability to partner effectively across business, technology, operations, risk, compliance, legal, and finance in a matrixed organization.
Experience leading teams through ambiguity, organizational change, and competing priorities while maintaining delivery quality and team engagement.
Familiarity with modern tools and practices for workflow management, reporting, automation, and AI-enabled productivity in support of change execution.

Responsibilities

Lead and develop a team of change implementation consultants and managers to deliver complex, cross-functional initiatives with strong execution discipline, clear accountability, and measurable business outcomes.
Partner across business, operations, technology, risk, compliance, legal, and audit to drive enterprise change in a highly regulated environment.
Translate strategic priorities, regulatory commitments, and control requirements into executable implementation plans, governance routines, and sustainable operating models.
Analyze data, metrics, and trends to identify implementation risks, capacity constraints, dependencies, and opportunities for process improvement.
Establish and execute change governance, escalation, and decision frameworks to support timely delivery of commitments and issue resolution.
Interpret and help operationalize policies, procedures, and enterprise standards related to change implementation, risk management, and controls.
Influence senior leaders and stakeholders through concise, leadership-ready communication, transparent status reporting, and well-supported recommendations.
Manage allocation of people, priorities, and financial resources across competing initiatives to balance delivery, risk, and business readiness.
Build an inclusive, high-performing team culture focused on talent development, continuous improvement, and adaptability in a changing business environment.
Own and manage control functions for the change management functions.