Senior Manager, Change Management

Point B•Dallas, TX

2d•$118,500 - $263,500•Hybrid

About The Position

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success. We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. The Senior Manager is a client-facing role that leads complex business and technical engagements that help our clients solve their toughest business challenges. Senior Managers manage highly complex programs with multiple workstreams and impacts. In addition to high-quality delivery, the Senior Manager actively contributes to business development, provides quality oversight, and supports others’ professional development and career progression. Senior Managers may be staffed as a leader for one or more team-based engagements, but can also function as high-level individual contributors.

Requirements

B.A. or B.S. degree required
10+ years of experience
Ability to work on-site as requested
Ability to work remotely
Ability to travel up to 80%
Ability to work non-standard work hours as necessary
Organizational effectiveness experience
Excellent verbal and written communication skills, including designing and facilitating client workshops
Experience planning and managing own work and providing oversight on the work of others; able to collaborate within a larger program
Experience with change management methodologies/tools; relevant certifications are a plus (ProSci, ACMP, etc.)
Exposure to organizational design methodologies
Experience being an effective member of a variety of teams, including ability to resolve issues with colleagues and clients

Nice To Haves

MBA desired
Proven ability to lead complex engagements
Experience coaching or mentoring others on day-to-day development and career progression
Experience serving as an advisor to senior business leaders
Consulting experience
Cross-industry experience highly desired, or deep experience in a strategic industry
Experience with technology, systems implementation, PMO, operations, and/or process improvement desired

Responsibilities

Contributes to the development of the Service Line
Guides strategic and tactical decision making at an engagement level
In collaboration with Client Leaders, Project Leads, and Engagement leaders,operates as a client’s adviser and partner through all phases of an engagement; operates effectively at the highest levels of our clients
Adapts program application and execution to different client situations
Leads and manages the strategic and tactical elements of the full lifecycle of complex, cross-functional initiatives and drives decision-making throughout the process to move the work forward
Develops and manages complex program structures, schedules, budgets, resource plans, and other key project deliverables
Identifies potential risks, develops mitigation strategies and recommends key decisions for complex program
Delivers quality oversight of engagements and provides informal and formal development feedback to associates on their engagement
Builds strong partnerships through effective collaboration with client and internal stakeholders
Develops deep knowledge of firm and client businesses. Builds and maintains professional network with clients, partners, and stakeholders
Collaborates with Client Leads to drive extensions, and new business opportunities by identifying (extension, expansion, adjacent) opportunities, architecting solutions and contributing technical subject matter expertise. Often focuses on deal architecture and closure
Supports proposal development, including writing technical sections, defining project scope and estimating project effort. Develops and leverages tools and practices that bring Service Line expertise to the sales cycle in rapid and repeatable ways
May be expected to serve as a 1:1 Coach
Collaborates with Project Officers and engagement leaders to provide feedback to their 1:1 Team Members
Designs, coaches, and drives the success of team and Team Members
Coaches and mentors others in developing new skills and growing their careers
Delegates effectively to create leverage and opportunities for the team to grow and develop on the job, including core delivery and business development skills
Consistently demonstrates and lives Point B values
Builds and maintains technical knowledge and expertise of one or more capabilities
Demonstrates thought leadership internally and externally (e.g., publishing, speaking at conferences, leading webinars)
Stays current in domain area trends; conducts benchmarking and research; understands best practices and changes (i.e. laws, regulations, etc.)
Other duties as assigned