Senior Manager, Cash Posting (Revenue Cycle)
About The Position
The Senior Manager, Cash Posting is responsible for managing the day-to-day operations of the cash application team. The role supports timely and accurate posting of third-party and patient payments into the accounts receivable system and oversees resolution of payment-posting issues, credit balances, refund requests, and other cash-posting responsibilities. The manager promotes consistent productivity and quality in a fast-paced, changing environment and serves as an escalated point of contact for issues. The role also fosters inclusion and engagement through regular team meetings, one-on-ones, and team-building activities. The manager oversees Cash Application Specialists, including work scheduling, hiring participation, training, coaching, and performance management. The position works with Accounting and Finance on monthly close activities, supports audits, monitors cash flow and forecasts, develops process improvements and automation, and creates reporting and performance metrics. The role requires adherence to strict patient-information confidentiality requirements. The position is based in an indoor open-office environment and is needed in-office. Extended hours may be required, with occasional weekend work and occasional domestic or international travel of less than 10%.
Requirements
- Bachelor's degree or equivalent experience.
- At least 5 years of experience in a healthcare revenue cycle environment.
- At least 2 years of cash-posting experience within a healthcare organization.
- At least 3 years of management experience.
- Proficiency with Microsoft Office Word, Excel, and PowerPoint.
- Ability to meet the position's in-office work requirement.
- Applicants must be eligible to work for any employer in the United States; employment visa sponsorship is not available.
Nice To Haves
- 6 years of Manager-or-above leadership experience.
Responsibilities
- Manage the assigned Cash Application Specialists, including scheduling shifts to cover business needs.
- Participate in hiring, training, coaching, and performance management of team members.
- Assist in developing training materials.
- Ensure team members enter critical data into patient accounts in Bonafide.
- Ensure payments are processed and posted within established guidelines.
- Manage cash application research, reconciliation, balancing, and error identification.
- Gather and review cash-flow data and identify risks related to cash forecasts.
- Coordinate with Accounting and Finance leaders to support efficient monthly close functions.
- Provide support for financial audits.
- Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
- Develop and refine process flows to improve departmental efficiency.
- Evaluate system processes and tools to support automation and improved accuracy.
- Develop reporting, key performance indicators, metrics, and dashboards to evaluate team performance.
- Assist with responding to or supporting patient, financial, or payor audits, as appropriate.
- Conduct performance reviews, provide feedback, and help team members set professional development goals.
- Protect patient information and release it only with patient permission or internally on a need-to-know basis.
Benefits
- Medical insurance
- Dental insurance
- 401(k) with employer match
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
