Senior Manager, Cash Posting (Revenue Cycle)

Kestra Medical Technologies Inc.•Kirkland, WA

1d•$140,000 - $165,000•Onsite

About The Position

The Senior Manager, Cash Posting is responsible for managing the day-to-day operations of the cash application team. The role supports timely and accurate posting of third-party and patient payments into the accounts receivable system, and resolution of payment-posting issues, credit balances, refund requests, and other cash-posting responsibilities. The position promotes consistent productivity and quality in a challenging, fast-paced, and changing environment and serves as an escalation point for issues. It also drives inclusion and engagement through regular team meetings, one-on-ones, and team-building activities. The role manages and develops Cash Application Specialists, oversees payment-processing controls and cash-application activities, monitors cash flow and forecasts, and partners with Accounting and Finance on monthly close and audit support. It also improves processes and systems, evaluates opportunities for automation and accuracy, and develops performance reporting, metrics, and dashboards. The position directly supervises team members, including performance reviews, feedback, and professional development goals. The position is based in an indoor open-office environment and is needed in-office. Extended hours may be required, with occasional weekend work. Occasional domestic and international travel of less than 10% may be required. Kestra maintains a drug-free workplace; testing is a condition of employment, including post-offer testing. Applicants must be eligible to work for any employer in the United States; employment visa sponsorship is not available.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in a healthcare revenue cycle environment.
At least 2 years of cash-posting experience within a healthcare organization.
At least 3 years of management experience.
Proficiency with Microsoft Office Word, Excel, and PowerPoint.
Ability to work in-office in an indoor open-office environment.
Ability to work extended hours when needed and occasionally on weekends.
Occasional domestic and international travel may be required, less than 10%.
Must be eligible to work for any employer in the United States; the company cannot sponsor or take over sponsorship of employment visas.

Nice To Haves

6 years of Manager-level or above leadership experience.

Responsibilities

Manage assigned Cash Application Specialists, including scheduling shifts to meet business needs.
Participate in hiring, training, coaching, and performance management; assist in developing training materials.
Ensure team members enter critical data into patient accounts in Bonafide and process and post payments within established guidelines.
Manage cash-application research, reconciliation, balancing, and error identification.
Gather and review cash-flow data and identify risks related to cash forecasts.
Maintain relationships with Accounting and Finance leaders to support efficient monthly close functions and financial audits.
Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
Develop and refine process flows to improve departmental efficiency.
Evaluate system processes and tools to support automation and improved accuracy.
Develop reporting, key performance indicators, metrics, and dashboards to assess team performance.
Assist with responses to or support of patient, financial, or payor audits, as appropriate.
Conduct performance reviews, provide feedback, and help team members set professional development goals.
Promote team inclusion and engagement through regular team meetings, one-on-ones, and team-building activities.
Adhere to the company’s patient confidentiality requirements.