Senior Manager, Cash Back Products & Product Excellence

American Express•Toronto, ON

1d•CA$100,000 - CA$150,000

About The Position

Reporting to the Director, Consumer Proprietary Products, the Senior Manager, Cash Back Products & Product Excellence will manage our suite of Consumer Cash Back and Low-Rate products, as well as the ownership of the Product Excellence team. This Senior Manager will be playing a key role in the development and implementation of strategies and tactics that drive profitable portfolio growth. This role will require the successful candidate to implement and adapt the roadmap for the portfolio, leverage strong analytical skills to understand product performance, navigate and manage cross line of business relationships, and drive the flawless implementation of key initiatives that further the objectives for the portfolio. In the capacity of Product Excellence Management, this individual is responsible for identifying, implementing and measuring operational efficiencies to improve operational expenses and the product management experience. The successful candidate will also be responsible for people leadership, creating and fostering an environment of inclusion, diversity, commitment, and creativity. This position is a rich and diverse role for anyone who wants to be part of a key portfolio of products for the Canadian Blue Box. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Requirements

Strong analytical skills to understand product performance.
Ability to navigate and manage cross line of business relationships.
People leadership experience.
Experience in creating and fostering an environment of inclusion, diversity, commitment, and creativity.

Responsibilities

Manage our suite of Consumer Cash Back and Low-Rate products.
Ownership of the Product Excellence team.
Development and implementation of strategies and tactics that drive profitable portfolio growth.
Implement and adapt the roadmap for the portfolio.
Leverage strong analytical skills to understand product performance.
Navigate and manage cross line of business relationships.
Drive the flawless implementation of key initiatives that further the objectives for the portfolio.
Identify, implement and measure operational efficiencies to improve operational expenses and the product management experience.
People leadership, creating and fostering an environment of inclusion, diversity, commitment, and creativity.