Senior Manager, Business Operations

First Help Financial•Needham, MA

3d•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. This individual will partner closely with executives on enterprise-level strategic priorities, contributing to discussions where long-term vision is shaped, building analyses that rigorously evaluate the company’s most critical decisions, and co-developing board-facing narratives with leadership. In parallel, you will design and manage the operating model the business relies on, including governance cadences, intake processes, planning rhythms, and a reporting framework that translates complex inputs into clear, actionable insights across the organization.

Requirements

6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiatives
Proven ability to partner with senior leadership and contribute informed perspectives on complex business challenges
Experience building or scaling programs, processes, or reporting frameworks from the ground up
Strong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexity
Advanced analytical capabilities, with experience working across operational and financial data to generate actionable insights
Proficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferred
Excellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materials
Ability to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-making
Strong interpersonal and collaboration skills, with the ability to navigate cross-functional priorities
Hands-on approach and willingness to independently develop analyses, materials, and deliverables as needed

Nice To Haves

Preferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicing

Responsibilities

Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives
Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting
Manage prioritization processes to ensure alignment with business objectives as the organization scales
Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance
Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
Ensure alignment between business requirements and technical execution by connecting strategy with delivery
Leverage data and analytics to inform decision making, build insights, and support leadership priorities
Identify trends and emerging risks across the business and proactively highlight areas requiring attention
Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
Operate with a high degree of autonomy while maintaining close alignment with PMO leadership