Senior Manager, Business Operations - Global Regulatory & IP

Hogan Lovells•Washington, DC

7d•$177,000 - $206,000•Onsite

About The Position

Hogan Lovells Cadwalader is seeking a Senior Manager, Business Operations – GR&IP to provide strategic and operational support to the GR&IP Leadership Team. This role reports to the firm’s Chief Operating Officer with oversight by the GR&IP Practice Group Leader (PGL). The Senior Manager will work closely with various Business Team Leads and operations staff to support the GR&IP Leadership Team in executing leadership and operational initiatives across a nearly $1B global practice with 16 practice areas. The position is crucial for developing, organizing, and implementing business plans, facilitating progress on firmwide initiatives, managing organizational communications, leadership meetings, and project management of key practice initiatives. This role enables GR&IP Leadership to scale decision-making, execute priorities, integrate efforts, communicate effectively, and embed operational best practices globally.

Requirements

Bachelor’s degree required.
Seven (7) years’ minimum experience in a professional services environment.
At least two (2) years’ experience in a law firm setting required.
Understanding of the legal sector, legal products, and key drivers of a global practice.
Excellent written and oral communication skills.
Strong relationship-building and networking abilities.
Ability to influence across business functions without direct management responsibility.
Strong project management skills.
Business acumen and data analysis skills.
Advanced Excel and PowerPoint skills, with demonstrated ability to use technology to improve productivity and problem-solving.
Verbal and written business communication skills with senior leader stakeholders.
Experience working in a global organization across time zones.
Handles sensitive information with discretion and integrity.
Highly collaborative, with strong interpersonal skills and emotional intelligence.
Builds relationships across geographies, functions, and levels, with attentiveness to cultural differences.
Adaptable and responsive under pressure and tight timelines.
Focused, decisive, analytical, logical, and well organized.
Pragmatic, data-driven, and commercially minded.

Nice To Haves

A relevant legal qualification or MBA is preferred.
Experience in the regulatory and/or IP practices is a plus.
Experience with Smartsheet or other data automation tools is preferred.
Interested in innovation and process improvement, with the ability to propose ideas, build support, and help implement solutions.
Proactive, self-motivated, and takes initiative.

Responsibilities

Monitor and communicate progress against business plan and tracking KPIs in support of the practice group’s vision and strategy.
Manage execution of the bi-annual in-person GR&IP Leadership Team meeting.
Identify issues, facilitate problem-solving, and work cross-functionally to improve efficiency and productivity of the GR&IP practice group (e.g., AI, LPM, report streamlining, improving capacity, AI and automation software, e-billing, and pricing resources).
Develop, implement, and monitor specific firmwide projects and recurring processes to achieve operational goals, promote innovation, and drive consistent best practices across GR&IP globally (e.g., HL Digitization, system implementations).
Collaborate with Business Teams across the globe to ensure that the GR&IP practice structure, leadership roles, and business priorities are considered in new processes or tools being rolled out.
Stay informed of operational and practice management best practices and emerging technologies in the law firm industry and propose potential solutions for the practice.
Design, implement, and maintain practice-wide communication channels and tools, including monthly leadership and practice area meetings, Microsoft Teams channels, global Town Halls, global distribution lists, and annual calendar of global communication.
Identify opportunities to spotlight progress and integrate project updates into GR&IP Leadership Team meetings, practice-wide communications, and Microsoft Teams channels or other forums.
Propose and develop resources and materials related to the GR&IP Leadership Team (e.g., organization charts or other practice references) to promote awareness and communication within and outside of GR&IP.
Serve as a point of contact for other Business Teams regarding GR&IP leadership.
Develop and manage the operational calendar for the GR&IP PG and Deputy PGL, GR&IP Leadership Team (PALs and strategic project leads (~35 partners)), and GR&IP Business Team leads, working collaboratively to set agendas, organizing events, documenting calendars, facilitating meetings as needed, and tracking progress against agreed actions and priorities.
Provide support to PGL and Deputy PGL, working with GR&IP Business Team leads, on prep, data analysis, organization of materials, proactive and ongoing tracking of open matters needed in advance of key meetings.
Collaborate with GR&IP Business Team leads on high-priority global processes that involve PAL input and participation.
Conduct orientation with new PALs, providing education on PAL responsibilities and expectations, coordinating with GR&IP business team leads.
Maintain strong partnerships across PALs to identify operational needs, common challenges, and emerging risks, and collaborate with the GR&IP Business Team and other firm teams to develop and implement scalable solutions that support multiple practice areas.
Work with PGL on approvals for M&BD budget, work with GR&IP M&BD Team to monitor and distribute M&BD budget spend reports on a monthly basis.
Work with GR&IP Business Team leads on discrete assignments at the direction of the PGL or Deputy PGL to support leadership decision making.