Senior Manager, Global Operations

Purpose Brands•Woodbury, MN

1d•Hybrid

About The Position

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Senior Manager, Global Operations to join its Anytime Fitness Corporate team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture. The Senior Manager, Global Operations is responsible for designing, deploying, and scaling strategic business initiatives across the Anytime Fitness system. This role serves as a critical partner to Global Operations, Product, Learning & Development, Communications, Field Support, and franchise stakeholders to ensure operational readiness, successful implementation, and long-term adoption of key initiatives. The ideal candidate is an experienced operator who can translate strategy into execution, lead cross-functional initiatives, simplify complex processes, and build sustainable solutions that improve franchisee and business performance. The Senior Manager, Global Operations combines strong operational leadership, project management, and change management capabilities with a practical understanding of fitness industry operations and franchise business models.

Requirements

Bachelor's degree in Business, Operations, Management, or a related field.
5+ years of experience in operations management, franchise operations, business operations, program management, or related disciplines.
Experience supporting operations within a fitness, franchise, or multi-location service business environment.
Demonstrated success leading cross-functional initiatives from planning through implementation.
Strong project management, communication, facilitation, and stakeholder management skills.
Ability to influence without direct authority and drive organizational alignment.
Strong business acumen with the ability to analyze information, solve problems, and drive execution in a fast-paced environment.

Nice To Haves

Fitness industry experience.
Club operations leadership experience.
Franchise support or multi-unit operations experience.
Experience supporting operational, process, or technology deployments.
Change management and operational readiness experience.

Responsibilities

Support the development and deployment of operational strategies that drive business performance and franchisee success.
Lead operational planning, readiness, and execution for strategic initiatives.
Develop and improve operational processes, standards, tools, and support models.
Leverage business and operational data to identify opportunities and support decision making.
Lead the implementation of new products, services, technology solutions, and operational initiatives.
Develop rollout plans, readiness activities, and support strategies.
Partner with Communications and L&D to drive awareness, training, and adoption.
Gather franchisee and stakeholder feedback to continuously improve initiatives and processes.
Partner with Product, Technology, Communications, Learning & Development, and Field Support teams to deliver business priorities.
Represent operational and franchisee perspectives during solution design and implementation.
Facilitate alignment, manage dependencies, and proactively address risks and challenges.
Serve as an advocate for franchisee operational success.
Build strong relationships with franchisees, master franchise teams, and internal stakeholders.
Evaluate operational impacts of business decisions and provide practical recommendations.
Maintain a strong understanding of fitness industry trends, club operations, member experience, and ancillary revenue opportunities.
Apply fitness and franchise operations knowledge to support business initiatives and operational decision-making.
Collaborate with subject matter experts to ensure operational solutions meet business and franchisee needs.