Operations Manager - Global Business Consulting

Veeva Systems•Ohio - Columbus, OH

3d•Remote

About The Position

Veeva is building the industry cloud for Life Sciences through software, data, AI, and business consulting working together. Launched in 2019, Veeva Business Consulting has grown quickly and organically to over 500 global experts who combine deep domain knowledge with innovative technology to help Life Sciences companies work in a more efficient and connected way. We are growing aggressively as we look towards 2030. We are seeking great people to help shape the future of the industry with the world’s leading software, data, AI, and expertise at their back. The Role Are you a high-energy, team first, problem solver looking to accelerate your career in business operations? In this role, you will manage core operational processes for Veeva’s global Business Consulting practice, ensuring smooth execution, organizational efficiency, and data-driven insights that empower our field teams to scale. As a trusted thought partner, you’ll have end-to-end ownership of key operational processes to streamline business execution at scale.

Requirements

Bachelor’s degree in Business, Finance, Operations, Data Analytics, or a related field, or equivalent practical exposure (e.g. 2+ years of corporate/consulting experience).
Demonstrated experience improving or automating manual processes in a school, project, or work setting
Demonstrated experience working in complex people environments, adeptly managing relationships upwards, downwards, and with peers to achieve a goal
Familiarity with data visualization or analytics tools (e.g., advanced Excel, Tableau, Power BI, or Salesforce)
Strong Operations Mindset: A natural inclination to keep processes buttoned up, paired with a relentless drive to bring order, logic, and structure to complex or fluid workflows.
Mission-First Team Player: Proven track record of putting team success and the broader organizational mission ahead of self, innate understanding that we all win together.
Global & Cross-Cultural Agility: Willingness and ability to collaborate seamlessly across diverse cultures, geographies, and time zones to support a globally distributed practice.
High Learning Agility & Adaptability: Fast learner who thrives in an ever-changing, fast-paced environment and proactively solves problems rather than waiting for instructions.
Extreme Ownership & Reliability: Strong track record of meeting tight deadlines, taking pride in your work, and holding yourself accountable. including having the knowledge and humility to ask for help when needed.
Analytical Mindset: Comfortable working with data to extract insights, identify trends, and back up operational decisions with facts.
Strong Communication & Influence: Outstanding written and verbal communication skills, with the natural confidence to build rapport, collaborate across teams, and influence others effectively.

Nice To Haves

Prior experience working on a global operations team within a consulting organization
Prior experience working with Life Sciences companies

Responsibilities

Drive Practice Operational Discipline: Help streamline and maintain best practices across the Business Consulting practice, using data and clear communication to influence field teams and practice leaders without direct authority
Enable Data-Driven Decision Making: Track key operational metrics, generate actionable insights, and ensure reporting accuracy so leadership can make fast, informed business decisions
Streamline Operations & Improve Efficiency: Continuously audit current workflows to identify friction points; proactively build solutions that maximize productivity, eliminate administrative drag, and minimize costs
Act as a Collaborative Thought Partner: Build strong, cross-functional relationships across Business Consulting and broader Veeva teams, always keeping the bigger picture in mind and jumping in to support peers when needed
Adapt to Dynamic Priorities: Maintain agility in a fast-paced, evolving organization, anticipating operational challenges before they arise and pivoting quickly to address shifting business needs
Maintain Process & System Integrity: Ensure team adherence to operational procedures, taking deep personal ownership over deliverables and fixing issues root-cause when process gaps occur.