Senior Manager, Global Business Development Strategy & Operations

commercetools • Boston, MA

2d • Onsite

About The Position

commercetools is seeking a Senior Manager, Global BDR Function & Operations to lead and scale their Business Development Representative (BDR) organization across AMER, EMEA, and APAC. This role reports directly to the Chief Marketing Officer (CMO) and serves as a functional leader on the Marketing Leadership Team. The primary goal is to drive predictable enterprise pipeline growth by implementing global outbound motions, standardizing playbooks, and actively supporting the global BDR team. The company emphasizes a culture of experimentation and innovation, where the best idea wins, and employees are given the tools, trust, and space to build the future of commerce and their own careers.

Requirements

• 5+ years in B2B SaaS Business Development
• Proven track record leading distributed BDR/SDR organizations or managing regional team leads/managers across AMER, EMEA, or APAC.
• Demonstrated success partnering directly with Marketing Leadership (CMO/VPs) to convert marketing demand into qualified enterprise sales opportunities.
• Hands-on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence) and funnel conversion analytics.
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Nice To Haves

• Experience in enterprise eCommerce, headless commerce, composable platforms, or digital experience software.

Responsibilities

• Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets.
• Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed-to-lead benchmarks, and inbound conversion strategies.
• Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data-driven reporting to executive leadership.
• Manage regional BDR teams fostering high-performance leadership standards.
• Own global team retention strategies, structuring quality-weighted compensation frameworks and clear career pathways.
• Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi-channel messaging (email, phone, social), and objection handling.
• Partner with the People team to support onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing.
• Collaborate with RevOps to optimize tool adoption, AI potential and workflow efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales Navigator, and 6sense/intent data platforms.

Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
• Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave
• Family Flex Program: Remote work for a number of days a year to support family connectivity
• Equity participation program allows you to share in our success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed