Senior Manager, Business Continuity & Operational Resilience

Circle Internet Financial•San Francisco, CA

15h•Remote

About The Position

This is not a traditional BCP role – it’s an opportunity to redefine resilience for a financial system that operates 24/7, without pause. As the Senior Manager, Global Head of Business Continuity & Operational Resilience, you will be a key member of the Global Risk Management (GRM) Security team, owning the resilience of the critical processes and infrastructure that power internet-native finance. You will ensure that our systems, teams, and partners can withstand disruption, adapt in real time, and continue operating seamlessly across a global, always-on blockchain ecosystem. You will lead the strategic evolution of Circle’s resiliency program beyond traditional business continuity planning – static playbooks, periodic testing, and manual processes – into a dynamic, intelligence-driven resilience capability. You will integrate advanced analytics and AI to continuously assess risk, surface emerging vulnerabilities, and enable faster, more informed decision-making before disruptions occur. You will partner across engineering, operations, security, and business teams to embed resilience into how Circle builds and scales—driving business impact analysis, scenario testing, and crisis readiness at a level that matches the speed and complexity of digital assets. Ultimately, your mission will be to transform operational resilience from a control function into a strategic advantage – one that not only protects Circle, but positions us to lead the industry in how modern financial platforms anticipate, absorb, and outpace disruption.

Requirements

10+ years of experience building and leading business continuity and/or operational resilience programs in complex, global environments—ideally within fintech, financial services, or crypto—demonstrating a track record of scaling programs in high-growth settings.
Experience evolving traditional continuity programs into modern, risk-driven resilience capabilities, with a focus on continuous improvement, automation, and measurable business impact.
Demonstrated ability to leverage AI and data analytics to enhance resilience programs—automating manual processes, identifying emerging risks, and accelerating decision-making through actionable insights.
Familiarity with blockchain technology, stablecoins, and the operational demands of always-on financial platforms.
Strong knowledge of business continuity, disaster recovery, crisis management, and incident response frameworks, with an understanding of cloud-native, distributed, and remote-first operating environments.
Experience working within regulated environments and aligning programs to global standards and frameworks, with the ability to anticipate and adapt to evolving regulatory expectations.
Exceptional ability to translate complex operational risks into clear, data-driven narratives for senior leadership, regulators, and cross-functional stakeholders.
A hands-on leader who thrives in ambiguity and is motivated to build, modernize, and scale programs that drive real business value.
Bachelor’s or Master’s degree required.

Nice To Haves

Relevant certifications (e.g., CBCP) are valued, but practical experience and a demonstrated ability to drive transformation are paramount.

Responsibilities

Reimagining Enterprise Resilience: Lead the evolution and execution of Circle’s global business continuity and operational resilience program—transitioning from static, plan-based approaches to a dynamic, continuously adaptive capability embedded across all regions and business lines.
AI-Driven Risk & Resilience Transformation: Design and implement AI-enabled solutions to modernize the program, including automated Business Impact Analyses (BIAs), real-time scenario modeling, and predictive risk insights that empower faster, more informed decision-making.
Proactive Risk Identification & Intelligence: Establish a forward-looking risk framework that continuously identifies, assesses, and prioritizes operational vulnerabilities—shifting the organization from reactive response to proactive resilience.
Embedding Resilience into the Business: Partner closely with engineering, operations, security, and product teams to integrate resilience into critical workflows and infrastructure—ensuring essential services, including USDC minting and burning, remain resilient under any conditions.
Advanced Scenario Testing & Crisis Readiness: Build and lead a modern testing program that goes beyond traditional exercises—leveraging scenario-based simulations, stress testing, and adversarial (“red team”) exercises that reflect real-world complexity and emerging threats.
Regulatory Alignment & Industry Leadership: Ensure alignment with global regulatory expectations (e.g., DORA) and evolving industry standards, while helping shape Circle’s position as a leader in operational resilience within digital assets.
Cross-Functional & External Engagement: Develop strong, trust-based relationships across internal stakeholders and third-party partners to drive accountability, transparency, and coordinated resilience outcomes at scale.