Manager, Operational Resilience

BMO•Toronto, ON

1d•CA$69,000 - CA$129,000•Hybrid

About The Position

Protect What Matters Most – Strengthen Our Resilience Join our Operational Resilience team and play a critical role in safeguarding the bank’s most critical products and services during times of disruption. As the Operational Resilience Manager, you will design and execute severe yet plausible scenario exercises to assess the bank’s ability to withstand crisis events—ensuring we can continue to serve our customers when it matters most. In this impactful role, you will: • Help shape the Bank’s Resilience Strategy – Collaborate with stakeholders across the business to identify vulnerabilities and strengthen our response to disruptions. • Lead Operational Resilience Scenario Testing Exercises– Develop and execute scenarios affecting the bank’s most critical products and services. • Drive Compliance and Excellence – Ensure alignment with regulatory requirements and industry best practices to enhance our resilience posture. • Make a Real Impact – Your expertise and deliverables will directly contribute to the bank’s ability to navigate complex challenges and deliver uninterrupted service to our customers. Operational Resilience is growing in importance and significance in the banking industry and with the regulators; This role will help further your career in this space Also, there are opportunities to grow within the overall FCU or the Bank. This is a Hybrid role in our downtown (Bay/King) office location for 2- 3 days per week Job Description: You will support Operational Resilience by facilitating scenario testing exercises of Bank of Montreal’s’ critical products and services. This includes building severe but plausible storylines to perform end-to-end testing across the bank’s most critical products and services, engaging appropriate stakeholders to discuss what would be done and assess any alternate ways to continue to service our customers during the crisis event. NOTE: This is an INDIVIDUAL Contributor role. There are no direct reports.

Requirements

Minimum of 5-7 years of expertise in one or more of the following areas: Experience conducting stress and/or scenario testing activities.
Knowledge across the following resilience disciplines would be an asset: Business Continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience, Cyber Security and supplier/vendor management.
Strong understanding of Operational Resilience regulatory requirements and expectations, as well as awareness of Operational Resilience industry practices, evolving trends and leading practices.
Strong knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology and supply chains.
An understanding of the bank’s businesses and organization structure, including key products and services, processes and controls.
Ability to produce concise and polished materials, including presentations and reports.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Program management skills - In-depth.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Knowledge across the following resilience disciplines would be an asset: Business Continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience, Cyber Security and supplier/vendor management.

Responsibilities

Help shape the Bank’s Resilience Strategy – Collaborate with stakeholders across the business to identify vulnerabilities and strengthen our response to disruptions.
Lead Operational Resilience Scenario Testing Exercises– Develop and execute scenarios affecting the bank’s most critical products and services.
Drive Compliance and Excellence – Ensure alignment with regulatory requirements and industry best practices to enhance our resilience posture.
Make a Real Impact – Your expertise and deliverables will directly contribute to the bank’s ability to navigate complex challenges and deliver uninterrupted service to our customers.
Facilitate scenario testing exercises of Bank of Montreal’s’ critical products and services.
Build severe but plausible storylines to perform end-to-end testing across the bank’s most critical products and services.
Engage appropriate stakeholders to discuss what would be done and assess any alternate ways to continue to service our customers during the crisis event.
Help maintain and further mature BMO’s Operational Resilience program.
Work closely with a broad range of stakeholders across first and second lines and will perform scenario exercises in order to assist the business in understanding if they can continue to operate effectively throughout any incident and meet relevant Operational Resilience targets.
Help facilitate oversight and challenge activities, conduct scenario testing exercises, and assess compliance with the Operational Resilience framework, to ensure that BMO’s resilience posture is appropriately managed and continuously improved.
Utilize knowledge and understanding of Operational Resilience, BMO’s businesses and external environment, emerging best practices and regulatory requirements to enable and mature the bank’s Operational Resilience, drive insights and recommendations to the Operational Resilience Team, and provide guidance to the Operating Groups and other relevant stakeholders.
Maintain and mature the Operational Resilience Framework, including identifying opportunities through scenario testing for enhancing existing capabilities across areas such as business continuity, incident response, technology resilience and oversight of third-party service provider resilience, and executing roadmap deliverables.
Contribute to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types.
Contribute to the design of governance and control requirements for products, processes, and channels.
Support the design, development, automation, and coordination of evidence based controls across Credit & Counterparty, Non Financial, Liquidity & Funding, Market, Strategic, Reputation, and Environmental & Social Risks.
Support effective and efficient compliance with regulatory obligations in alignment with the Bank’s Risk Management Framework and approved Risk Appetite.
Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours in all that they do.
Ensure alignment between values and behaviour that fosters diversity and inclusion.
Regularly connect work to BMO’s purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through.
Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attract, retain, and enable the career development of top talent.
Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
Support multiple, varied business units with corresponding number of regulators.
Monitor and advise on management of risk requirements within the defined risk appetite.
Manage/support large/complex risk programs/frameworks /projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to.
Monitor industry and legislative developments and continuously update programs to ensure they are competitive and effective.
Support the position on regulatory compliance Issues by interpreting requirements (existing, new and emerging) and identifying, analysing and addressing resultant gaps and issues, including those raised through the review of change initiatives.
Understand the identified risk exposures and support the development of action plans required to mitigate identified risks.
Act as a subject matter expert in the evaluation, development and implementation of an internal control system.
Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
Build effective relationships with internal/external stakeholders.
Ensure alignment between stakeholders.
Break down strategic problems, and analyse data and information to provide insights and recommendations.
Monitor and track performance, and address any issues.
Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Monitor to ensure that 1st line jobs are following defined processes and procedures.
Develop, document and maintain business/group procedures updating and obtaining approvals as regulations or the operating environment changes and communicate changes to the business/group & relevant stakeholder groups.
Design measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
Track exception/exemption requests and corresponding approvals.
Facilitate training to ensure business unit employees fully understand requirements.
Provide quality control for investigations, self-reports, examinations and independent reviews conducted by internal and external stakeholders, including regulators, providing verbal and written responses to requests for positions, action plans, information and/or documentation.
May act as the designated Primary Business Unit Compliance Officer (BUCO) and/or Anti-Money Laundering Reporting Officer for the operating group and is accountable to meet all program requirements (e.g., Operating Group Compliance Program, AML Program Framework).
Build awareness, knowledge, and skills and, as necessary, provide communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
Support the design, development, coordination of implementation, automation and continuous improvement of 1LOD LOB risk management programs, including supporting the establishment and maintenance of LOB specific policies standards, business processes and controls across all applicable financial and non-financial risks.
Work with assigned business/group leaders to interpret, apply and operationalize relevant regulatory frameworks across the LOB/jurisdiction and design, develop, coordinate and continually improve the LOBs risk management programs and supporting activities to ensure the business operates within the approved risk appetite and optimizes risk return while meeting BMO’s regulatory compliance obligations and consistent with the Bank’s Risk Management Framework.
Conduct or support self-assessments to demonstrate control effectiveness and adherence, coordinate 1LOD risk remediation efforts, respond to regulatory requirements, implement policies, and manage risk measurement and reporting.
Develop and maintain an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage implications and risk exposures for the business/group.
Identify, investigate, analyze, document & mitigate program risks, taking into account jurisdictional issues, and raise any issues or concerns to senior leaders and other stakeholders.
Contribute to a strong risk culture through collaboration with 1LOD, and engagement with Second Line of Defence (2LOD), Corporate Audit (3LOD), to ensure risks related to products, services, and processes are identified, assessed, measured and managed within the approved risk appetite, and reported on an ongoing basis.
Analyze the impact and effectiveness of the program through periodic reviews.
Recommend adjustments to the overall program, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy.
Support the business/group through internal/external audits or regulatory examinations and assist in development of action plans to resolve any identified issues.
Provide support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provide specialized consulting, analytical and technical support.
Exercise judgment to identify, diagnose, and solve problems within given rules.
Work independently and regularly handle non-routine situations.
Broader work or accountabilities may be assigned as needed.