Senior Operational Resilience Manager

Expedia Group•Austin, TX

3d•$173,000 - $277,000•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Requirements

Significant experience in a lead role across one or more of the following areas: Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery
Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders.
You are an effective influencer, comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams and executive leadership
You are highly adaptable, skilled at identifying opportunities for collaboration and understand the importance of prioritising key pieces of work based on value and situation
You are skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture
You are a team first professional, highly collaborative with a learner mindset and strong focus on delivery
You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization

Nice To Haves

8+ years' experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline
Proven success building and/or leading Disaster Recovery, programs in large-scale, real-time environments (preferably eCommerce)
Successful track record of delivering results with proven and demonstratable high level of adaptability to meet the organizations needs
Experience across technical and non-technical continuity practices and can break down operational silos by offering perspective, and clarity on ROI to drive collaborative and successful program outcomes
Ability to learn, adapt and recalibrate your approach at speed with the ability to identify opportunities and risks
Experienced and have worked within external compliance and audit frameworks (ISO 22301, NIST 800-34, SOC2, GDPR) and skilled in preparing evidence for assessments

Responsibilities

Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organizations targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.
Ensure the development of required policies relating to IT Disaster Recovery, the update of existing policies and standards, ensuring that they aligned across stakeholder's and partner programs.
Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience workstreams to ensure alignment and enable technology teams to develop a deeper customer centric posture in managing disruptions
Establish the overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery ensure iterative, foundation improvements that drive maturity and results.
Drive conversations with technology teams focused on dependency mapping across applications, infrastructure, and operations to establish accountability, push progress and create alignment and momentum along a path to maturity
Actively participate and support related cross-company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy.
Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, ensuring that it remains front of mind in everything that we do.
Establish effective and suitable governance across programs and lead the execution of business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal
Play a key role in developing other team members, ensuring the transferring of knowledge and experience, creating a high performing culture and collaborative environment to ensure team and program success