Senior Manager, Brokerage Money and Asset Movement

Fidelity • Westlake, TX

4d

About The Position

The Brokerage Operations Manager works with associates and the management team to set departmental direction and strategy and build a learning culture through mentoring, developing, and leading associates toward an exceptional client experience. The role is part of Account Management, Transfer of Assets and Money Movement, supporting transfers between Fidelity and external firms, transfers between Fidelity accounts, and distributions to end clients.

The position leads a team of 10–15 non-exempt employees providing service to Fidelity Brokerage Company customers across Personal Investing and Clearing and Custody. It is responsible for employee development, staffing and service levels, customer experience, operational execution, and collaboration with business units and partners.

The Operations & Services Group supports Fidelity businesses through securities execution, clearance, and risk management services for retail, institutional, and correspondent clients. Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout; onsite expectations vary and may evolve.

Requirements

• Bachelor's degree.
• Experience in the financial services industry.
• Strong managerial and people skills, including the ability to develop talent and teams.
• Ability to drive efficiency, productivity, unit cost, and utilization.
• Commitment to quality and process-measurement improvements in a fast-paced, customer-service-driven environment.
• Strong analytical and collaboration skills.
• Ability to cultivate an interactive and engaged work environment.
• Ability to influence others and interact with all levels of the organization and appropriate business partners.
• Ability to establish relationships, leverage networks, encourage a common vision, provide clear direction and priorities, and build effective teams.
• Strong project management skills and experience.
• Must acquire Series 7, Series 63, and either Series 9/10 or Series 24 within 12 months of hiring.

Nice To Haves

• Experience in brokerage operations.

Responsibilities

• Lead 10–15 non-exempt employees serving Fidelity Brokerage Company customers across Personal Investing and Clearing and Custody.
• Mentor and develop employees to meet productivity and quality targets and provide outstanding customer service.
• Staff for forecasted volumes and service levels, and supervise the client service experience.
• Communicate the business vision and direction throughout the department and Fidelity.
• Serve as a liaison between business units and maintain working relationships with key clients and business partners.
• Coach and develop employees to attract and retain talent.
• Facilitate decisions about procedures and adjustments for complex, escalated, or exception items.
• Use available resources to meet daily service targets, improve customer satisfaction, support aligned projects, and handle high-risk or high-exposure items.
• Maintain flawless execution in processing and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior