Senior Manager, Benefits

Universal Orlando•Orlando, FL

About The Position

The Senior Manager, Benefits influences and leads key benefits programs and operations across assigned UDX populations, covering physical, financial, mental health, and well-being programs. The role provides strategic support, operational leadership, and execution for benefits initiatives, policies, communications, vendors, and processes. It partners with stakeholders to ensure programs are effectively administered, compliant, competitive, and aligned with enterprise and Team Member needs. The position represents the needs of UDX businesses and workforce populations, using operational insights, recommendations, benchmarking, reporting, trend analysis, Team Member feedback, and business insights to support benefit strategy and program improvements. It leads planning, communications, implementation, and change management for benefits initiatives, including vendor implementations, open enrollment, process redesign, and post-implementation issue resolution. It also improves benefits delivery and develops accessible information and educational resources for HR partners, business leaders, and Team Members, while integrating UDX benefits with enterprise Center of Excellence partners.

Requirements

Ability to perform each essential duty satisfactorily.
Consistent attendance.
Seven or more years of benefits management experience preferred.

Nice To Haves

Bachelor's degree or equivalent industry experience is highly preferred.

Responsibilities

Partner with enterprise stakeholders to influence benefits strategy, plan design, policy development, and program administration.
Represent the needs of UDX businesses, workforce populations, and Team Members through operational insights, recommendations, benchmarking, and feedback.
Use benchmarking, reporting, trend analysis, Team Member feedback, and business insights to recommend improvements to program value, competitiveness, compliance, operational feasibility, and the Team Member experience.
Manage planning, communications, implementation, and change management for benefits and well-being programs, projects, promotions, initiatives, and changes.
Lead benefits workstreams, including vendor implementations, open enrollment readiness, process redesign, communication planning, and post-implementation issue resolution.
Drive operational excellence in health, retirement, tuition assistance, leave, well-being, EAP, wellness, open enrollment, and Team Member lifecycle processes.
Streamline administration, strengthen service partner collaboration, resolve issues, and improve benefits execution.
Develop benefits information strategies, communications, resources, and educational materials that translate complex program information into clear, accessible, actionable guidance.
Integrate UDX benefits with enterprise Center of Excellence partners.
Follow established UO Environmental, Health & Safety policies, procedures, and training, and participate in Team Member involvement activities.
Perform other duties as assigned.