Senior Manager, Benefits

Universal Orlando • Orlando, FL

5d

About The Position

The Senior Manager, Benefits influences and leads key benefits programs and operations across assigned UDX populations, including physical, financial, mental health, and well-being programs. The role provides strategic support, operational leadership, and execution excellence for benefits initiatives, policies, communications, vendors, and processes. It partners with key stakeholders to ensure benefit programs are effectively administered, compliant, competitive, and aligned with enterprise and Team Member needs.

The position also drives operational excellence across benefits delivery and develops clear, accessible benefits information and educational materials for HR partners, business leaders, and Team Members. The employee is expected to follow established Environmental, Health & Safety policies, procedures, and training, participate in related team member activities, and perform other duties as assigned. Consistent attendance is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

• 7+ years of benefits management experience preferred.
• Bachelor's degree or equivalent industry experience highly preferred.
• Ability to perform the essential duties satisfactorily.
• Consistent attendance.

Nice To Haves

• Bachelor's degree or equivalent industry experience.
• 7+ years of benefits management experience.

Responsibilities

• Partner with enterprise stakeholders on benefit strategy, plan design, policy development, and program administration, representing UDX business and workforce needs.
• Use benchmarking, reporting, trend analysis, Team Member feedback, and business insights to recommend actions that strengthen program value, competitiveness, compliance, sustainability, operational feasibility, and the Team Member experience.
• Manage planning, communications, implementation, and change management for benefit and well-being programs, projects, promotions, initiatives, and changes.
• Lead benefits workstreams, including vendor implementations, open enrollment readiness, process redesign, communication planning, and post-implementation issue resolution.
• Drive operational excellence in benefits delivery across health, retirement, tuition assistance, leave, well-being, EAP, wellness, open enrollment, and Team Member lifecycle processes.
• Streamline administration, strengthen service partner collaboration, resolve issues, and improve benefits execution for leaders and Team Members.
• Develop benefits information strategy, communications, resources, and educational materials that translate complex information into clear, accessible, actionable guidance.
• Integrate UDX benefits with enterprise Center of Excellence partners.
• Follow established UO Environmental, Health & Safety policies, procedures, and training, and participate in team member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior