Senior Manager, Benefits

Universal Orlando•Orlando, FL

About The Position

The Senior Manager, Benefits influences and leads key benefits programs and operations across assigned UDX populations, including physical, financial, mental health, and well-being programs. The role provides strategic support, operational leadership, and execution for benefits initiatives, policies, communications, vendors, and processes. It partners with stakeholders to ensure programs are effectively administered, compliant, competitive, and aligned with enterprise and Team Member needs. The position represents the needs of UDX businesses, workforce populations, and Team Members by providing operational insights, program recommendations, benchmarking, and feedback. It uses reporting, trend analysis, Team Member feedback, and business insights to recommend improvements to program value, competitiveness, compliance, operational feasibility, and the Team Member experience. The role manages planning, communication, implementation, and change management for benefits and well-being programs, and leads workstreams such as vendor implementations, open enrollment readiness, process redesign, communication planning, and post-implementation issue resolution. The Senior Manager drives benefits delivery across health, retirement, tuition assistance, leave, well-being, EAP, wellness, open enrollment, and Team Member lifecycle processes. It improves administration and service partner collaboration, resolves issues, and develops clear, accessible benefits information and educational resources for HR partners, business leaders, and Team Members. The position also integrates UDX benefits with enterprise Center of Excellence partners and participates in Environmental, Health & Safety responsibilities under established policies, procedures, training, and team member involvement activities. Other duties may be assigned.

Requirements

Bachelor's degree or equivalent industry experience is highly preferred.
7+ years of benefits management experience is preferred.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Consistent attendance is a job requirement.

Nice To Haves

Bachelor's degree or equivalent industry experience.
7+ years of benefits management experience.

Responsibilities

Partner with enterprise stakeholders to influence benefit strategy, plan design, policy development, and program administration.
Represent UDX businesses, workforce populations, and Team Members by providing operational insights, recommendations, benchmarking, and feedback.
Use benchmarking, reporting, trend analysis, Team Member feedback, and business insights to recommend improvements to benefits programs.
Manage planning, communication, implementation, and change management for benefit and well-being programs, projects, promotions, initiatives, and changes.
Lead benefits workstreams, including vendor implementations, open enrollment readiness, process redesign, communication planning, and post-implementation issue resolution.
Drive operational excellence in health, retirement, tuition assistance, leave, well-being, EAP, wellness, open enrollment, and Team Member lifecycle benefits processes.
Streamline benefits administration, strengthen service partner collaboration, resolve issues, and improve execution for leaders and Team Members.
Develop benefits information strategies, communications, resources, and educational materials that provide clear, accessible, actionable guidance.
Integrate UDX benefits with enterprise Center of Excellence partners.
Follow established Environmental, Health & Safety policies, procedures, and training, and participate in related team member activities.
Perform other duties as assigned.