Senior Manager, Benefits & Compensation

Edward Jones

2d

About The Position

The Senior Manager, Benefits & Compensation leads a team responsible for advanced HR service delivery and administration for the firm’s benefits and compensation programs. As a key partner between HR Service Delivery and the Total Rewards Center of Excellence, the role ensures effective execution of enterprise reward programs while overseeing escalated associate inquiries, service operations, vendor partnerships, compliance, and the associate experience.

The role leads benefits and compensation team strategy, operations, and service delivery; manages complex inquiries and escalations; partners with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders; and oversees vendor relationships and service performance. It also ensures accurate and compliant program administration, leads Benefits Open Enrollment activities, oversees bonus administration and compensation cycles, and supports enterprise Total Rewards initiatives.

The Senior Manager analyzes service metrics and escalation patterns to improve operational performance and the associate experience. The role develops team capabilities through coaching, mentoring, training, and performance management, and provides reporting, governance, and strategic recommendations to Human Capital leadership. Candidates living within commuting distance of the Tempe, Arizona or St. Louis, Missouri home offices are expected to work in the office four days per week.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience is considered.
• At least 3 years of experience supporting benefits and compensation programs, including leadership experience in HR Service Delivery, Shared Services, HR Operations, or a related environment.
• Strong knowledge of benefits and compensation administration, compliance requirements, and operational processes.
• Experience leading Tier 2 support functions, escalations, and service operations within a multi-tiered HR service delivery model.
• Demonstrated ability to use data, metrics, and reporting to improve service delivery and operational performance.
• Proficiency with HR systems, case management platforms, workflow technologies, and process automation tools.
• Experience managing vendors and partnering with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders.
• Strong leadership, communication, stakeholder management, and influencing skills.

Responsibilities

• Lead Benefits & Compensation team strategy, operations, and service delivery objectives.
• Manage complex benefits and compensation inquiries, escalations, and operational issues.
• Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to support program execution and resolve issues.
• Oversee vendor relationships, service performance, and operational governance.
• Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.
• Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution.
• Oversee bonus administration and compensation cycles, and support enterprise Total Rewards initiatives.
• Analyze service metrics, trends, and escalation patterns to identify service improvements and operational excellence opportunities.
• Drive continuous improvement, process optimization, and enhancements to efficiency and the associate experience.
• Develop team capabilities through coaching, mentoring, training, and performance management.
• Provide reporting, governance, and strategic recommendations to Human Capital leadership.
• Advise on benefits and compensation service delivery, operational risks, and emerging trends.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Voluntary benefits, including accident, hospital indemnity, and critical illness coverage
• Short- and long-term disability coverage at no cost to associates
• Basic life and basic AD&D coverage at no cost to associates
• 401(k) retirement plan
• Health savings account
• Flexible spending account
• Ten paid holidays
• 15 days of vacation for new associates beginning on January 1 of each year
• Sick time
• Personal days
• Paid day for volunteerism
• Potential eligibility for bonuses and profit sharing
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior