Senior Manager - Audit Practices & Product Change Enablement

American Express • New York, NY

9h

About The Position

American Express’s Internal Audit Group (IAG) is a worldwide function with more than 400 team members and offices in nine countries. Its mission is to protect and enhance organizational value through independent, objective, risk-based assurance and advisory services, and to influence how the company manages risk. IAG’s Professional Practices group oversees audit operations, quality and standards, regulatory relations, reporting, training and professional development, and key internal capabilities and technologies.

The Senior Manager, Audit Practices & Product Change Enablement will help improve audit practices and product management processes and guide IAG through significant people, process, and technology changes. The role supports the vision, strategy, and roadmap for transitioning IAG and non-IAG stakeholders to Optro (previously AuditBoard), iterating on the Tempus capacity and resource management tool, and transforming IAG’s methodology and procedures into a digital product. The role partners with Technology, Auditors, IAG Professional Practices, Product, and IAG Data Analytics & Innovation teams to advance these efforts and support strategic objectives.

Requirements

• At least 5 years of experience in product development, product management, change management, program or project management, or related disciplines.
• Bachelor’s degree in business, Product Management, Technology, or a related field, or equivalent professional experience.
• Demonstrated experience coordinating complex product launches, feature releases, or capability implementations.
• Experience developing change management plans, readiness assessments, executive reporting, and release communications.
• Excellent communication, organization, and collaboration skills.
• Ability to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, drive consensus, and deliver shared objectives.
• Ability to self-start, identify opportunities amid ambiguity, and work with a high degree of independence.
• Proficiency in Microsoft Office.
• Must be eligible to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

• Experience implementing, administering, or extensively using audit management software such as AuditBoard or Optro.
• Professional certification in project or product management, Internal Audit, Assurance, or Accounting, such as CIA, CPA, CISA, or SAFe.
• At least 3 years of experience in a third-line audit function, second-line function, SOX controls auditing, risk management, or a system implementation role.

Responsibilities

• Lead end-to-end audit practices and product organizational change management for significant new capabilities, feature enhancements, and product releases.
• Develop and execute change management plans to support successful product launches and user adoption.
• Assess business, operational, customer, and colleague impacts of proposed audit practices and product changes.
• Establish structured processes to manage change readiness, dependencies, risks, and implementation milestones.
• Coordinate cross-functional release activities, aligning scope, timing, ownership, and business requirements for phased rollouts, pilot launches, and broader capability deployments.
• Develop, coordinate, and launch release communications tailored to impacted audit teams and IAG leadership.
• Maintain visibility into upcoming releases, readiness status, key dependencies, and implementation risks.
• Lead or assist with governance activities, including third-party and AI governance, and project management for significant audit practices and product change efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior