Senior Manager - Audit Practices & Product Change Enablement
About The Position
American Express’s Internal Audit Group (IAG) is a worldwide function with more than 400 team members and offices in nine countries. It provides independent, objective, risk-based assurance and advisory services to protect and enhance organizational value and influence how the company manages risk. IAG’s Professional Practices group oversees audit operations, quality and standards, regulatory relations, reporting, training and professional development, and internal capabilities and technologies. The Senior Manager, Audit Practices & Product Change Enablement is a product manager who improves audit practices and product management processes and helps guide IAG through significant people, process, and technology change. The role supports the vision, strategy, and roadmap for moving IAG and non-IAG stakeholders to the Optro audit management system (previously AuditBoard), improving the recently implemented Tempus capacity/resource management tool, and transforming IAG methodology and procedures into a digital product to achieve desired outcomes and user adoption. The role partners with Technology, auditors, IAG Professional Practices, Product, and IAG Data Analytics & Innovation teams.
Requirements
- At least 5 years of experience in product development, product management, change management, program/project management, or related disciplines (stated for the Manager position).
- Bachelor’s degree in business, Product Management, Technology, or a related field, or equivalent professional experience.
- Demonstrated experience coordinating complex product launches, feature releases, or capability implementations.
- Experience developing change management plans, readiness assessments, executive reporting, and release communications.
- Excellent communication, organization, and collaboration skills.
- Ability to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, drive consensus, and deliver shared objectives.
- Ability to self-start, identify opportunities amid ambiguity, and operate with a high degree of independence.
- Proficiency in the Microsoft Office suite.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience implementing, administering, or robustly using audit management software such as AuditBoard/Optro.
- PM/PO, Internal Audit, Assurance, or Accounting professional certification (CIA, CPA, CISA, SAFe, or equivalent).
- At least 3 years of experience in a third-line audit function, second-line function, auditing SOX controls, risk management, or a system implementation role.
Responsibilities
- Lead end-to-end audit practices and product organizational change management for significant new capabilities, feature enhancements, and product releases.
- Develop and execute comprehensive change management plans that support successful product launches and user adoption.
- Assess business, operational, customer, and colleague impacts of proposed audit practices and product changes.
- Establish structured processes to manage change readiness, dependencies, risks, and implementation milestones.
- Coordinate cross-functional release activities to align scope, timing, ownership, and business requirements for phased rollouts, pilot launches, and broader capability deployments.
- Develop, coordinate, and launch release communications tailored to impacted audit teams and IAG leadership.
- Maintain visibility into upcoming releases, readiness status, key dependencies, and implementation risks.
- Lead and/or assist with governance, including third-party and AI governance, and project management activities on significant audit practices and product change efforts.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
