Senior Manager - Agentic Commerce Partner Integrations

American Express•New York, NY

About The Position

Amex Digital Labs seeks a Senior Product Manager to lead partner integrations for Agentic Commerce at American Express. The role works with AI platforms, payment service providers, wallet providers, merchants, technology partners, and internal stakeholders to turn platform capabilities into scalable partner implementations that encourage adoption while maintaining customer trust, security, and operational excellence. The position focuses on the strategy and execution required for seamless, secure agent-driven transactions. It will define customer experiences, platform capabilities, and trust frameworks that can scale across partners and future use cases, while developing expertise in emerging agentic commerce protocols, card payments infrastructure, and new interaction models. Working with engineering, product, and cross-functional teams, the role leads integrations across partners, shapes the end-to-end customer experience, and advances innovation at the intersection of AI, payments, and digital trust. As a trusted, closed-loop network, American Express can extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce while preserving Card Member visibility and control over agent-initiated activity. The role will help define experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem, drawing on the company’s membership model, premium brand, and data assets.

Requirements

At least 5 years of experience in product management, leading product development initiatives, or a similar role.
Experience launching products across multi-sided platforms and ecosystem businesses.
Experience launching products, partnerships, or capabilities in rapidly evolving markets.
Experience using customer research, analytics, and data to guide product strategy and roadmap decisions.
Strong customer empathy and passion for building products and services; ability to articulate user needs and product functionality clearly.
Exceptional communication and relationship-building skills; ability to engage, influence, and inspire cross-functional stakeholders to collaborate and align.
Ability to reconcile competing needs across customers, stakeholders, and partners, make effective decisions, and gain buy-in.
Proven experience leading strategic integrations, platform partnerships, ecosystem products, or large-scale technology initiatives.
Highly organized self-starter with a strong sense of ownership and a business track record.
Strong understanding of APIs, platform architectures, developer ecosystems, and integration models.
Experience collaborating closely with engineering, bridging business goals with technical implementation, and communicating across disciplines.
Intellectual curiosity and a systems-thinking mindset, with the ability to connect insights across functions and identify opportunities in complex environments.
Detail-oriented and analytical, with the ability to frame questions, interpret data, and make informed product decisions.
Ability to balance big-picture strategy with tactical details.
Team-oriented, comfortable with ambiguity, open to feedback, and willing to collaborate and grow.
Flexible and comfortable with iteration; embraces test-and-learn methods and adapts based on user insights, data, and team input.
Willingness to work creatively within the regulated financial services environment.
Must be eligible to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

Experience managing strategic partnerships with large-scale technology companies.
Familiarity with fraud prevention, risk management, authorization systems, and transaction decisioning platforms.
Strong knowledge of card payments infrastructure, issuer processing, card lifecycle management, and network tokenization frameworks.
Familiarity with regulatory, compliance, policy, or governance requirements in emerging technology domains.
Experience contributing to industry standards, interoperability frameworks, or ecosystem governance initiatives.

Responsibilities

Define partner-specific strategies and roadmaps in support of the broader Agentic Commerce vision and platform strategy.
Identify ecosystem adoption opportunities and evaluate emerging partnership models and channels.
Partner across American Express to define and champion industry standards and protocols for Agentic Payments.
Analyze adoption trends, performance metrics, customer outcomes, and partner feedback to drive continuous optimization.
Coordinate with platform, network, and growth teams to align platform capabilities, infrastructure investments, and future innovation initiatives.
Balance near-term execution priorities with long-term strategy in support of the product vision.
Monitor market trends, the competitive landscape, and shifts in the payments industry to inform product evolution.
Collaborate across Amex Digital Labs to improve products and foster an innovation-first culture.
Lead the development and execution of strategic integrations across AI platforms, digital wallets, PSPs, merchants, and ecosystem partners.
Translate platform capabilities into scalable partner implementations that balance customer experience, technical feasibility, risk, and business objectives.
Influence partner roadmaps and integration priorities to align with American Express ecosystem objectives.
Define how data flows across merchants, PSPs, and AI/LLM partners to support fraud prevention, servicing, and Card Member experiences.
Define and manage development and release timelines, navigate dependencies, and communicate impacts and updates to stakeholders.
Partner with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions.
Work with Legal, Compliance, Risk, and other internal stakeholders to develop and follow governance principles and payments regulations for compliant, secure payment experiences.
Support audit processes and respond to regulatory inquiries as needed.