Senior Manager - Agentic Commerce Partner Integrations

American Express•New York, NY

2d•$123,000 - $215,250

About The Position

Amex Digital Labs is seeking a product leader to lead partner integrations for Agentic Commerce at American Express. The role works with AI platforms, payment service providers, wallet providers, merchants, technology partners, and internal stakeholders to turn platform capabilities into scalable partner implementations that drive adoption while maintaining customer trust, security, and operational excellence. The position focuses on the strategy and execution needed to enable seamless, secure agent-driven transactions. This includes defining customer experiences, platform capabilities, and trust frameworks that can scale across partners and future use cases. The role requires building expertise in emerging agentic commerce protocols, card payments infrastructure, and new interaction models; leading integrations across multiple partners; shaping the end-to-end customer experience; and driving innovation at the intersection of AI, payments, and digital trust. As part of American Express’s closed-loop network, the role will help extend authentication, authorization, identity, and risk capabilities into AI-powered commerce while preserving Card Member visibility and control over agent-initiated activity. The position will help define experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.

Requirements

At least 5 years of experience in product management, leading product development initiatives, or a similar role.
Experience launching products across multi-sided platforms and ecosystem businesses.
Experience launching products, partnerships, or capabilities in rapidly evolving markets.
Experience using customer research, analytics, and data to drive product strategy and roadmap decisions.
Strong customer empathy and ability to articulate user needs and product functionality clearly.
Exceptional communication and relationship-building skills across cross-functional teams, with the ability to engage, influence, and inspire stakeholders.
Ability to reconcile competing customer, stakeholder, and partner needs, make effective decisions, and gain buy-in.
Proven experience leading strategic integrations, platform partnerships, ecosystem products, or large-scale technology initiatives.
Strong ownership mentality, organization, self-direction, and business track record.
Strong understanding of APIs, platform architectures, developer ecosystems, and integration models.
Experience collaborating closely with engineering, bridging business goals and technical implementation, and communicating across disciplines.
Intellectual curiosity and a systems-thinking mindset, with the ability to connect functions and identify innovation opportunities in complex environments.
Detail-oriented and analytical, with skill in framing key questions, interpreting data, and making informed product decisions.
Ability to balance big-picture strategy with tactical details.
Collaborative team player who is comfortable with ambiguity, open to feedback, and willing to grow.
Flexibility and comfort with iteration; willingness to use a test-and-learn approach and adapt to user insights, data, and team input.
Willingness to be creative within the bounds of a highly regulated financial services environment.
Must be eligible to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

Experience managing strategic partnerships with large-scale technology companies.
Familiarity with fraud prevention, risk management, authorization systems, and transaction decisioning platforms.
Strong knowledge of card payments infrastructure, issuer processing, card lifecycle management, and network tokenization frameworks.
Familiarity with regulatory, compliance, policy, or governance requirements in emerging technology domains.
Experience contributing to industry standards, interoperability frameworks, or ecosystem governance initiatives.

Responsibilities

Define partner-specific strategies and roadmaps that support the broader Agentic Commerce vision and platform strategy.
Identify opportunities to expand ecosystem adoption and evaluate emerging partnership models and channels.
Partner across American Express to define and champion industry standards and protocols for Agentic Payments.
Analyze adoption trends, performance metrics, customer outcomes, and partner feedback to drive continuous optimization.
Partner with platform, network, and growth teams to align platform capabilities, infrastructure investments, and future innovation initiatives.
Balance near-term execution priorities with long-term strategy in support of the overall product vision.
Monitor market trends, the competitive landscape, and industry shifts in payments to inform product evolution.
Collaborate across Amex Digital Labs to improve products and foster an innovation-first culture.
Lead the development and execution of strategic integrations across AI platforms, digital wallets, PSPs, merchants, and ecosystem partners.
Translate platform capabilities into scalable partner implementations that balance customer experience, technical feasibility, risk, and business objectives.
Influence partner roadmaps and integration priorities to align with American Express ecosystem objectives.
Define how data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences.
Define and manage development and release timelines, navigate complex dependencies, and communicate impacts and updates to stakeholders.
Partner with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions.
Partner with Legal, Compliance, Risk, and other internal stakeholders to develop and follow governance principles and payments regulations for compliant, secure payment experiences.
Support audit processes and respond to regulatory inquiries as needed.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities