Sr. Manager Aetna Account Management

CVS Health • Hartford, CT

4d

About The Position

The Senior Manager Account Management role is part of the Office of the Aetna Chief Digital and Technology Officer, within the Aetna Technology Strategy & Operations team. The role supports new business sales for large National Accounts and specialized client events, building and maintaining Aetna Technology’s business across national accounts, middle markets, small group markets, and specialized verticals. It articulates the member and client journey across Aetna Technology’s portfolio, including member-facing digital experiences, provider- and plan sponsor-facing tools, and enterprise technology capabilities.

The role focuses on relationship building, representing the voice of the customer, leading solution demonstrations and technology strategy updates, and supporting adoption and satisfaction goals across Aetna Technology solutions. It develops customer-friendly messaging and materials, translates technical capabilities into benefit-driven stories, showcases customer impact, aligns narratives across DDAT, and collaborates with internal business and technology partners. It also equips sales and account management teams with materials, collateral, and training to promote Aetna Technology’s solutions.

Requirements

• At least 7 years of experience with National or mid-size accounts and/or client management.
• At least 7 years of execution and delivery experience, including planning, delivering, and supporting work.
• At least 7 years of presentation experience in digital and in-person settings, with comfort speaking to large groups.
• Experience leading product demonstrations and presenting in ongoing strategy, sales, and finalist meetings, including in-person meetings with large groups.
• At least 7 years of experience creating presentations, demonstrations, and solution overviews for consistent team, sales, and executive communications.
• Ability to work across or within any time zones, including the West Coast, as needed.
• Willingness to travel throughout the continental United States up to 30% to support in-person customer meetings and events.
• Bachelor’s degree or equivalent professional experience.

Nice To Haves

• Passion for healthcare, with a history of work in the healthcare industry and a desire to strengthen the healthcare sector.
• Demonstrated relationship management skills and ability to quickly build and maintain credible relationships at varying organizational levels.
• Familiarity with technology and product lifecycles across digital, platform, and infrastructure portfolios.
• Open and honest communication style that builds trust and respect; ability to communicate clearly and succinctly with diverse constituents at all organizational levels, verbally and in writing.
• Team leadership ability and skill in developing internal partnerships that foster effective working relationships.
• Proven ability to influence others and structure useful guidance around complex strategy decisions.
• Ability to work effectively in highly collaborative teams while independently managing plan sponsor relationships.
• Strong negotiation, organizational, management, analytical, and people skills.
• Structured and logical thinking, including ability to identify problems and develop strategic insight for product and technology teams.
• Previous experience in SAFe/Agile product development.

Responsibilities

• Develop messaging and narratives that communicate Aetna Technology’s vision, strategy, and value proposition.
• Represent Aetna Technology in finalist meetings, ongoing customer strategy meetings, and specialized client events.
• Communicate Aetna Technology capabilities to internal and external constituents to create business opportunities and improve understanding of the end-to-end member, provider, and client journey.
• Create customer-friendly presentations, demonstrations, and solution overviews for team, sales, and executive communications.
• Partner with product, engineering, and customer-facing teams to translate technical capabilities into intuitive, benefit-driven stories.
• Showcase customer impact using data, success stories, and real-world examples.
• Ensure narrative alignment across DDAT to reinforce trust, clarity, and a unified technology brand experience.
• Build collaborative partnerships across sales, account management, commercial product, sales support, CVS Caremark, marketing, and other internal teams to align with business, customer, and technology strategy objectives.
• Engage senior-level customer and consultant organization stakeholders with tailored messaging.
• Share industry and competitive data and customer feedback within Aetna Technology to inform new product and platform initiatives.
• Ensure sales and account management teams have the internal materials, external collateral, and training needed to promote Aetna Technology solutions.
• Support customer meetings and events in person, with travel throughout the continental United States as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility
• Company equity award program target

What This Job Offers

• Job Type: Full-time
• Career Level: Senior