American Health - Senior Manager, Account Management

CVS Health•New York, NY

4d•$67,900 - $182,549•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role implements and optimizes processes that support sales, account management, and business retention across the organization’s products and services for our American Health business. The position designs and executes Account Management strategies for complex accounts to drive profitable growth, cross‑selling, and long‑term client retention. The role also supports member growth initiatives while ensuring alignment with regulatory requirements and evolving healthcare trends.

Requirements

10+ years of strong execution and delivery skills, including planning, implementation, and operational follow‑through in Account Management.
Strong business intelligence and analytical capabilities, with the ability to translate data into actionable insights.
Demonstrated collaboration and teamwork skills across cross‑functional stakeholders.
Mastery of problem‑solving and decision‑making skills in complex, fast‑paced environments.
Demonstrated growth mindset, including agility, continuous improvement, and commitment to developing self and others.
Demonstrated 10 years of professional experience in account management, sales strategy, client retention, or business development, preferably within healthcare, insurance, managed care, or a regulated services environment.
Proven experience managing complex client relationships, renewal cycles, and revenue growth initiatives, including cross‑selling and product expansion.
Experience interpreting and applying market trends, regulatory considerations, and financial performance metrics to support client strategy and sales outcomes.

Nice To Haves

Formal training or demonstrated proficiency in consultative selling, strategic account planning, or customer success methodologies preferred.

Responsibilities

Establish and implement programs, frameworks, and innovative initiatives to advance Account Management strategy and operational effectiveness.
Design and execute comprehensive plans to increase sales and maximize profitability by expanding penetration of existing products and cross‑selling new solutions.
Manage projects, programs, and processes supporting the Account Management function, ensuring alignment with organizational objectives.
Forecast changes within the Account Management and healthcare landscape; conduct business impact assessments and develop mitigation or enhancement strategies using process improvement methodologies.
Drive renewal strategy to ensure customer retention targets and margin objectives are achieved.
Develop actionable insights using data analysis, project management tools, and stakeholder feedback to continuously improve account performance and retention outcomes.
Communicate organizational capabilities and value propositions by presenting tailored solutions to existing and prospective clients, strengthening relationships and advancing the organizational brand.
Identify and capitalize on emerging market trends through participation in industry and community events as an organizational representative.
Share relevant industry, competitive, and market intelligence across business units to inform strategy development and new product initiatives.
Coach clients on regulatory requirements, healthcare trends, and external factors that may impact benefit program strategy.
Coach, mentor, and train junior colleagues on account management techniques, processes, and professional responsibilities.