Senior Manager, Account Management

829 Studios • Boston, MA

4d • $90,000 - $115,000 • Remote

About The Position

The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency. This includes ensuring successful delivery of digital marketing services across their team’s book of business - and managing the overall efficiency, revenue growth, strategic direction, and profitability for their portfolio of clients. This position requires a strategic, innovative, and organized leader that can inspire teams and streamline efforts cross-functionally. This individual can identify solutions to complex business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients.

Requirements

• Bachelor's degree in business administration, marketing, or a related field
• 6+ years of experience in account management, preferably in a digital marketing agency
• A minimum of 2 years managing direct reports
• Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams
• In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing
• Proven experience managing key client relationships / key stakeholders and developing account growth strategies
• Ability to analyze data and develop insights to optimize campaign performance
• Ability to design analyses with extensive record-level datasets, encompassing advertising impressions, site visitation, and online and offline sales data.
• Demonstrated expertise in distilling complex insights into clear, logical, and defensible conclusions
• Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines
• Strong attention to detail and organizational skills

Nice To Haves

• Experience with PR is a plus
• Experience with client relationship management tools (such as Salesforce, HubSpot or Marketo)
• Experience in agile project management methodologies is a plus

Responsibilities

• Lead, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development.
• Lead weekly team meetings.
• Encourage a culture of teamwork, collaboration, and intellectual curiosity.
• Run SWOT analyses.
• Oversee team projects that help improve the department’s operational efficiency.
• Monitor and report on team performance for CS leaders.
• Support the team with client deliverables (including QBR presentations).
• Conduct individual weekly check-ins and reviews.
• Provide clear feedback, and establish goals and objectives.
• Directly own a portfolio of ~5-6 accounts.
• Serve as a strategic leader within the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing.
• Stay up to date with the latest industry trends and best practices in account management and digital marketing.
• Transform brand strategies into digital experiences that captivate and engage audiences.
• Develop and manage client relationships, serving as a strategic partner and trusted advisor.
• Communicate 829’s value proposition, capabilities, and processes to help grow current and prospective accounts.
• Oversee and manage the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth.
• Direct and manage daily workflow from strategy and development to execution, maintenance, and optimizations.
• Leverage experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and within scope.
• Demonstrate expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning within a digital marketing setting.
• Review client deliverables for quality, ensuring recommendations and work products are sound and viable.
• Achieve KPIs for clients and demonstrate value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis.
• Assist with generating new revenue from existing clients by upselling and cross-selling.
• Implement tools and processes for enhanced account management and provide comprehensive training for the team.

Benefits

• Remote Workplace
• Paid Time Off
• Generous paid vacation benefits that increase each year
• 14 Company Holidays
• Summer Fridays from Memorial Day through Labor Day
• 401K plan with 4% Safe Harbor employer match after one year of employment
• Financial literacy services provided through our retirement provider
• Life Insurance Benefit
• Short Term Disability Benefit
• Healthcare
• Several competitive healthcare plans for you and your family
• 80% employer coverage for all medical and dental premiums
• 100% employer coverage for vision
• Option to participate in the FSA program
• Commuter Benefits
• Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses
• Continuing Education
• Access to monthly team-led webinars
• Exclusive 829-cohort based learning
• Digital course platforms
• Funding opportunities to attend national conferences and events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior