SENIOR MANAGEMENT ANALYST SUPV - SES - 60014682 - Quality Improvement - ESS Program

State of Florida•Tampa, FL

3d•Onsite

About The Position

The Florida Department of Children and Families (DCF) is hiring a Senior Management Analyst Supervisor for the Office of Quality Management’s Quality Assurance Team. This Select Exempt Service (SES) management position conducts federally required Management Evaluation reviews of the Food Assistance (FA) Program (SNAP) for accuracy and timeliness across three of six operational regions. The position is available statewide, but the selected candidate will work daily from a DCF office and is not eligible for telework. Travel, including extensive and overnight travel, is required. The incumbent leads a team responsible for management evaluations and validations of regional designated reviewers, and implements quality assurance techniques to measure performance in public assistance programs. The role coordinates operational and management improvements resulting from quality assurance activities. The incumbent is also part of DCF’s D-SNAP Disaster Response team and may be required at short notice to travel and support disaster relief, including working more than eight hours per day during such events. This is a full-time position working 40 hours per week.

Requirements

Must be a current DCF employee.
At least five years of experience working in DCF’s Economic Self Sufficiency Program determining eligibility or applying policy for Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance.
At least two years of experience reading or reviewing cases in the Quality Management System (QMS).
A valid state-issued driver’s license and willingness to travel extensively, including overnight travel.
Proficient oral and written communication skills.
Ability to analyze data and think critically, creatively, and strategically.
Subject matter expertise in relevant program areas.
Ability to network and develop and maintain professional relationships with regional counterparts, other departmental programs, and state and federal agencies.
Ability to work more than eight hours per day during disaster response events when required.
Application information, experience, education, training, knowledge, skills, abilities, and qualifying-question responses must be complete and verifiable.

Nice To Haves

At least one year in a supervisory capacity in the ESS program.
Two or more years of experience developing and completing ESS corrective action plans and audit reports.

Responsibilities

Lead and supervise Senior Human Services Program Specialists, including hiring, training, coaching, and performance management.
Oversee quality assurance and compliance activities for ESS programs to ensure adherence to state and federal requirements.
Monitor program operations, review cases, analyze performance data, and identify opportunities to improve service delivery.
Provide technical guidance, support, and training to staff on program policies, procedures, and eligibility requirements.
Develop and implement quality improvement strategies, corrective action plans, and operational best practices.
Prepare and present reports, performance metrics, and recommendations to leadership.
Collaborate with regional offices, headquarters staff, community partners, and other stakeholders to support program goals.
Review and evaluate policies and operational procedures, recommending improvements to increase effectiveness and efficiency.
Participate in workgroups, meetings, training sessions, and special projects as assigned.
Perform other related duties as needed.
Conduct federally required Management Evaluation reviews of the Food Assistance Program for accuracy and timeliness across three operational regions.
Validate regional designated reviewers and coordinate operational and management improvements resulting from quality assurance activities.
Participate in the DCF D-SNAP Disaster Response team, providing disaster relief support and travel when required.