Senior Mainframe Systems Programmer - CICS
About The Position
Provide premium software support and services to Ensono mainframe clients, focusing on CICS. Fulfill customer service orders for z/OS customers involving CICS TS and related OEM software, provide primary support for reported problems, and support clients across multiple time zones. Install and maintain OEM products according to established procedures and standards; assist with operating system upgrades, customer migrations, disaster recovery plans, and ITSM change-control work. The role requires managing implementation schedules and working with project managers, Disaster Recovery Services, and other functional teams. The standard schedule is 8 AM to 5 PM local time. On-call availability, overtime, and scheduled weekend work are required. The role may be performed from home or an Ensono office when client-site work is not required; clients are encouraged to allow remote work most of the time.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least 5 years of experience on the zSeries mainframe platform, including hands-on installation and maintenance of CICS TS and OEM products.
- Thorough working knowledge of CICS TS capabilities, use, installation, and tailoring, as well as related OEM products.
- Thorough working knowledge and experience using IBM SMP/E.
- Strong analytical skills and understanding of CICS TS concepts, configuration, and tailoring.
- Thorough working knowledge of products used to monitor CICS TS region performance.
- Self-motivated and able to work independently.
- Ability to multitask and work under short deadlines and in high-pressure situations.
- Excellent written, verbal, and presentation communication skills.
- Ability to work both as part of a team and independently.
- Availability for on-call work, overtime, and scheduled weekend work.
Responsibilities
- Fulfill customer service orders for z/OS customers involving CICS TS and related OEM software products in a timely manner.
- Provide primary support for reported problems related to CICS TS and related OEM software products.
- Provide support on a 24 x 7 x 365 basis across multiple time zones.
- Install OEM software products efficiently and according to best practices and Ensono standards.
- Coordinate with other functional towers to prepare customer partitions for regular operating system upgrades, using a checklist of proactive actions.
- Support customer migration services involving CICS TS and related OEM software products.
- Assist the assigned project manager with technical aspects of newly acquired customer migrations, addressing hurdles in a timely manner to support transition progress and target dates.
- Work jointly with Disaster Recovery Services to execute tasks associated with customer disaster recovery plans.
- Follow a schedule that efficiently manages resources and supports timely implementations.
- Follow ITSM change-control procedures when implementing vendor product fixes and upgrading, maintaining, enhancing, or providing new options for applicable z/OS products.
Benefits
- Unlimited paid days off
- Three health plan options
- 401(k) with company match
- Dental, vision, short- and long-term disability, life, AD&D, and flexible spending account coverage eligibility
- Family-forming benefit, including fertility coverage and adoption or surrogacy reimbursement
- Paid childbearing and paternal leave
- Education reimbursement, student loan assistance, or 529 college funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
- Annual bonus plan based on company and individual performance, depending on eligibility
- Equity grant under the Associate Equity Appreciation Program, depending on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
