Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer

USAA•San Antonio, TX

3d•$93,770 - $179,240•Hybrid

About The Position

USAA’s Mainframe Infrastructure team is seeking a Mainframe Infrastructure Engineer to install, configure, maintain, and tune IBM Customer Information Control System (CICS) on mainframe z/OS. CICS supports mission-critical, high-volume online transaction processing. The engineer will help administer a complex environment of more than 700 CICS regions and support the customer-facing applications that rely on it. Under limited supervision, this individual designs scalable IT infrastructure, implements system changes, automates service delivery and maintenance, and builds system monitoring and tooling. The role also involves resolving complex production issues, analyzing outages, recommending improvements, evaluating technology solutions with some oversight, and managing risks in accordance with company policies and procedures. The engineer shares on-call support and participates in upgrades, updates, migrations, and patching, while working with the team and supporting business-line needs. The position requires working in the office four days per week and may be based in San Antonio, Texas, or Plano, Texas. After-hours or on-call support may be required. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Four years of infrastructure experience demonstrating technical depth, including understanding of mainframe infrastructure and z/OS.
Proficiency in scripting and programming languages such as JCL, REXX, and other mainframe scripting languages.
Proficient business acumen in business operations, risk management, industry practices, and emerging trends.
Knowledge of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

Nice To Haves

Strong expertise in mainframe product installation, configuration, and maintenance, including Independent Software Vendor installations and upgrades.
Experience with SMP/E for installing and maintaining software.
In-depth knowledge of z/OS configuration, maintenance, and tuning.
Understanding of other z/OS subsystems such as DB2, MQ, JES2, z/OS Connect, IMS, and TCP/IP.
Experience with performance tuning and monitoring tools such as RMF, Intellimagic, and BMC Mainview.
Familiarity with Assembler and PL/I.
Experience with security tools such as RACF or equivalent.
Familiarity with automation tools, job scheduling, and monitoring tools.
Experience with disaster recovery planning and testing.
Understanding of mainframe hardware and architecture to optimize system performance.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Install, configure, upgrade, and maintain CICS Transaction Server and related software, including applying vendor patches, fixes, and product releases, often using SMP/E.
Monitor CICS performance, identify bottlenecks, and tune CICS regions to meet service level agreements.
Troubleshoot and debug complex system and application issues, analyze system dumps, and collaborate with application developers and software vendors.
Support application development teams by setting up and managing CICS regions and defining application resources.
Integrate CICS with other z/OS subsystems, such as DB2 and MQ, in collaboration with other systems programmers.
Implement and maintain CICS security protocols, including use of RACF, and assist with disaster recovery planning, testing, and execution.
Develop and implement automation scripts, such as REXX, to streamline system management and improve efficiency.
Design scalable IT system infrastructure, implement system changes, automate service delivery and maintenance tasks, and build monitoring and tooling.
Resolve complex production issues, analyze outages, identify improvement opportunities, and make recommendations to management.
Understand customer needs and identify solutions and ideas; evaluate potential technology solutions with some oversight.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Share on-call support and participate in upgrades, updates, migrations, and patching.