Mid-Level Mainframe Infrastructure Engineer – CICS Systems Programmer

USAA • San Antonio, TX

2d • Hybrid

About The Position

USAA is seeking a Mid-Level Mainframe Infrastructure Engineer to support its CICS Systems Programmer team. The role focuses on installing, configuring, maintaining, and tuning IBM Customer Information Control System (CICS) on mainframe z/OS. The engineer will help maintain a complex environment of more than 700 CICS regions that support mission-critical, high-volume online transaction processing and customer-facing applications.

The role includes CICS system and application troubleshooting, upgrades, updates, migrations, patching, and on-call support shared with the team. The engineer will support business-line needs, collaborate with application developers, vendors, and other z/OS systems programmers, and help protect members and the USAA brand through risk controls and operational efficiency. The work environment may require after-hours or on-call support to maintain application availability.

This position requires working in the office four days per week and may be based in San Antonio or Plano, Texas. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

• Bachelor's degree, or four years of relevant education and/or experience.
• Four years of infrastructure experience demonstrating technical understanding of mainframe infrastructure and z/OS.
• Proficiency in scripting and programming languages such as JCL, REXX, and other mainframe scripting languages.
• Proficiency in business operations, risk management, industry practices, and emerging trends.
• Knowledge of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.

Nice To Haves

• Expertise in mainframe product installation, configuration, and maintenance, including independent software vendor installations and upgrades.
• Experience with SMP/E for installing and maintaining software.
• In-depth knowledge of z/OS configuration, maintenance, and tuning.
• Understanding of z/OS subsystems such as DB2, MQ, JES2, z/OS Connect, IMS, and TCP/IP.
• Experience with performance tuning and monitoring tools such as RMF, Intellimagic, and BMC Mainview.
• Familiarity with Assembler and PL/I.
• Experience with security tools such as RACF or equivalent.
• Familiarity with automation, job scheduling, and monitoring tools.
• Experience with disaster recovery planning and testing.
• Understanding of mainframe hardware and architecture to optimize system performance.
• US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

• Install, configure, upgrade, and maintain CICS Transaction Server and related software, including applying vendor patches, fixes, and product releases using tools such as SMP/E.
• Monitor CICS performance, identify bottlenecks, and tune regions to meet service-level agreements.
• Troubleshoot and debug complex system and application issues, analyze system dumps, and collaborate with application developers and software vendors to resolve problems.
• Provide technical support to application development teams, including setting up and managing CICS regions and defining application resources.
• Integrate CICS with other mainframe subsystems, including DB2 and MQ, in coordination with other z/OS systems programmers.
• Implement and maintain CICS security protocols and assist with disaster recovery planning, testing, and execution.
• Develop and implement automation scripts, including REXX, to streamline system management and improve efficiency.
• Design scalable IT system infrastructure, implement system changes, automate service delivery and maintenance tasks, and build monitoring and tooling for systems.
• Independently troubleshoot and resolve complex production technology issues.
• Analyze complex outages, identify improvement opportunities, and make recommendations to management.
• Understand customer needs and identify solutions and ideas; evaluate potential technology solutions with some oversight.
• Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
• Share on-call support and participate in upgrades, updates, migrations, and patching with the team.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off, including paid holidays and 16 paid volunteer hours.
• Wellness programs.
• Career path planning and continuing education.
• Employees may be eligible for pay incentives based on corporate and individual performance and at the discretion of the USAA Board of Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level