Senior Loan Operations Specialist
About The Position
The Senior Loan Operations Specialist will be responsible for all daily loan servicing across Commercial, Mortgage, and Consumer portfolios. This role involves loan servicing; assisting with commercial loan document preparation and closings; booking; lien perfection; payments and advances; participation loan servicing; reconciliations; payoff requests; general loan maintenance and input; and providing exceptional customer service to internal and external customers. The ideal candidate will have hands-on experience in loan servicing and a solid understanding of operational processes.
Requirements
- 10+ years of experience in loan operations and/or loan servicing for commercial and consumer portfolios
- Proficient in Microsoft Excel; Word; Outlook and Teams
- In-depth knowledge of loan servicing related compliance regulations
- A self-starter with initiative and desire to learn
- Meticulous with high organizational skills
- Strong time management skills with proven ability to manage self, workload
- Works under limited supervision and exercises good judgement within guidelines
- Proven ability to work collaboratively to reach mutual goals
- Excellent verbal and written communication with ability to communicate clearly, effectively, and professionally
- Ability to learn and follow policies and procedures
- Treats people with respect; works ethically and with integrity; accepts responsibility for own actions
Responsibilities
- Assure compliance with all Bank policies and procedures as well as state and federal banking regulations, as applicable
- Follow all BSA/AML/OFAC guidelines and complete annual training as assigned
- Book and fund new loans; renewals and modifications
- Process loan payments, advances, escrow tax/and or insurance disbursements, payoffs, and other general loan input/maintenance into core system
- Coordinate and process all construction loan advance requests
- Process incoming mail accordingly to ensure all essential documents are uploaded and saved appropriately
- Process loan payoff requests, communicating with the other financial institutions, borrowers, and/or title companies
- Accurately monitor perfection of liens, working closely with lenders and their support staff to resolve any pending items in a timely manner
- Process paid loans to the monthly closed loan report and releasing collateral according to procedures
- Monitor properties located in flood zones to ensure compliance
- Provide internal and external support both by phone and email
- Understand credit approval and determine appropriate due diligence necessary to assist with documenting a commercial loan including but not limited to credit reports; good standing certificates; appraisals, EPA reports, insurance, title commitments, flood determinations, UCC searches, etc.
- Conduct post-closing reviews and track on-going exceptions
- Ensure internal controls are maintained and loan files and records are complete and accurate through quality control checks
- Scan loan documents into the imaging system as needed and reviews for accuracy
- Review daily and monthly loan reports
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
