Loan Operations Specialist

DLP Bank•St. Augustine, FL

About The Position

The Loan Operations Specialist is a key bank lending team member responsible for supporting the end-to-end loan process, including setup, servicing, and maintenance. This role ensures the accuracy of loan documentation, compliance with regulatory requirements, and the smooth operation of the bank’s loan portfolio. The Loan Operations Specialist collaborates with loan officers, underwriters, and other stakeholders to maintain efficient, customer-focused lending services.

Requirements

Bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience may be considered.
3-5 years of experience in loan operations, processing, or servicing within a banking or financial services environment.
Proficiency in loan management systems, Microsoft Office Suite, and banking software.
Strong understanding of loan products, documentation, and regulatory requirements.
Exceptional attention to detail and accuracy in data handling.
Analytical and problem-solving skills to address discrepancies or operational issues.
Excellent organizational and time management skills.
Effective communication skills, both written and verbal.
Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

Accurately input and set up loan data in the bank’s management system.
Verify loan terms, conditions, and documentation for accuracy and completeness.
Ensure proper disbursement of loan funds in alignment with approvals and policies.
Handle ongoing servicing of loans, including payments, modifications, renewals, and payoffs.
Monitor and manage loan accounts for escrow, and fee adjustments.
Address and resolve loan-related inquiries or discrepancies promptly.
Ensure all loan operations comply with federal, state, and local regulations and internal policies.
Perform quality control checks on loan files and documentation to identify and address discrepancies.
Support internal and external audits by providing requested loan information and reports.
Maintain accurate and up-to-date loan records and documentation.
Prepare and analyze reports on loan activity, portfolio performance, and compliance metrics.
Assist in preparing monthly, quarterly, and annual regulatory filings.
Work closely with loan officers, processors, and underwriters to ensure seamless loan operations.
Provide training and support to other team members on loan systems and procedures.
Collaborate with IT and other departments to address system issues or implement improvements.
Identify opportunities to streamline loan operations processes and improve efficiency.
Support system updates and upgrades by testing and validating new functionalities.
Monitor loan workflows to ensure tasks are completed within established timelines.