Senior Living Sales (Sales Counselor)

Experience Senior Living•Falls Church, VA

22h•Onsite

About The Position

The Experience Senior Living Team is seeking a Senior Living Sales (Sales Counselor) to join their team for a new community, The Reserve at Falls Church, opening in March 2027. This position is expected to start in April 2026, with interviews currently underway. The role focuses on driving sales and building relationships within the senior living sector.

Requirements

Must demonstrate competence in the following areas:
Ability to connect and build trust with clients and their circle of influence
Ability to understand and manage emotions arising from client situations
Ability to guide clients toward solutions
Experience in a customer service-oriented setting necessary
Demonstrated ability to work in a team environment
Ability to show sincerity and empathy
Effective verbal and written communication skills are required, including the ability to communicate openly, honestly, and responsibly with others
Ability to read, speak, and understand the English language
Ability to work nights, weekends and holidays required
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Must possess a current driver's license
Ability to work varied schedules to include weekends, evenings, and holidays.

Nice To Haves

Experience in senior living, including assisted living and memory care environments preferred
Bachelor's degree or equivalent experience and education preferred
Background in sales or leasing in the health care or senior living industry helpful
Creative and "out of the box" thinker desired
Expertise in “relationship selling” and a demonstrated ability to close
Experience with motivational interviewing techniques preferred

Responsibilities

Meet or exceed monthly company/community sales standards.
Focus on "sales zone" activities including face-to-face client home visits, voice-to-voice communication, creative follow-up, and purposeful planning for effective execution.
Respond to telephone, email-online, and in-person inquiries, remotely and in real-time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow-up communication with inquiries, prospective residents & influencers, and referral source contacts.
Develop and maintain relationships with potential referral sources and conduct on-going field visits.
Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential.
Research and maintain current information on local competition and new services and competitors entering the marketplace.
Create and oversee the annual community sales and marketing plan. Analyze data related to the return on investment and suggest changes in strategies or services to respond to changing market conditions. Oversee advertising and collateral.
Accurately track move-ins, move-outs, transfers, and quantity vs. quality of referral activity, determining appropriate follow-up actions.
Assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations.
Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
Attend and participate in core sales training events and maximize techniques to grow census/revenue.
Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate unique events.
Monitor and manage the budget of the department.
May perform other duties as assigned.
Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.