Senior Live Ops Manager - WWE Champions

Scopely

10d • Remote

About The Position

Scopely is looking for a Senior Live Operations Manager to join their WWE Champions team in Canada on a remote basis. Scopely is a global team of game lovers who are developing, publishing, and innovating the mobile games industry, connecting millions of people around the world daily. WWE Champions is their ultimate and unique RPG puzzle match game featuring WWE superstars and legends across mobile and PC platforms, and is the most downloaded WWE game to date, with a highly engaged and passionate community. As a Senior Live Ops Manager, you will work closely with Product Managers and cross-functional partners to bring live content to players safely and consistently. You will own day-to-day Live Ops execution, monitor events in real time, troubleshoot issues, and contribute to improving Live Ops workflows and quality standards. This role is ideal for an experienced Live Ops practitioner who operates independently, handles complex setups with confidence, and consistently delivers high-quality live execution.

Requirements

• 5+ years of experience in Live Ops, game operations, or live service roles, preferably in mobile free-to-play
• SQL proficiency and hands-on experience with analytics tools such as Looker or Tableau
• Hands-on experience executing segmented live content and A/B tests
• Strong experience executing live events, offers, and in-game promotions
• High attention to detail with the ability to manage complex setups independently
• Proven ability to troubleshoot live issues and operate calmly under pressure
• Strong organizational and prioritization skills
• Player-focused mindset with an understanding of fairness, sentiment, and live-service expectations

Nice To Haves

• Familiarity with Live Ops admin tools, configuration systems, or experimentation frameworks
• Experience working on social, competitive, or franchise-driven games (e.g., sports, fighting, licensed IP)

Responsibilities

• Execute and support live events, seasonal content, promotions, and time-limited offers, ensuring accurate setup, smooth launches, and reliable performance
• Own assigned portions of the Live Ops calendar, coordinating schedules, dependencies, and handoffs with Product, Production, and other partners
• Monitor live events and systems, identify issues, and coordinate with Engineering, QA, Production, and Support to resolve problems quickly and minimize player impact
• Monitor event KPIs, player engagement, and revenue performance. Partner with Product and Analytics to surface insights and inform iterative improvements
• Contribute to the documentation and refinement of Live Ops workflows, checklists, and best practices to reduce errors and improve execution quality
• Work closely with Product Managers, Engineering, Analytics, QA, Marketing, and Support to ensure live content is aligned, tested, and supported

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed