Senior Lifecycle Marketing Manager

Sequencing

1d • Remote

About The Position

Sequencing.com is seeking a Senior Manager, Lifecycle Marketing & Retention to own the strategy and hands-on execution of customer lifecycle marketing across email, SMS, push, and in-product messaging. This is a highly analytical role focused on understanding customer behavior throughout their journey, from purchase and activation to engagement, retention, and win-back. The ideal candidate will leverage customer data to identify conversion and drop-off points, translating these insights into personalized lifecycle programs that enhance activation, engagement, retention, and long-term subscription value. This role involves close collaboration with Growth, Product, Data, Engineering, Bioinformatics, and Customer Success teams to communicate complex genomic and health insights into motivating customer experiences. The position requires a blend of strategy, hands-on execution, clear messaging, experimentation, and deep analytical curiosity.

Requirements

• 7+ years in lifecycle, CRM, or retention marketing, ideally with a DTC subscription or SaaS focus.
• Expert-level understanding of email and lifecycle platforms (e.g., Blueshift, Braze, Iterable, Klaviyo, or similar tools).
• Hands-on experience with Segment or a similar CDP to power advanced segmentation, dynamic content, and event-driven journeys.
• Proven track record building and scaling automated lifecycle flows (onboarding, engagement, retention, win-back, referral) that move core business metrics.
• Exceptional writing and editing skills, with a portfolio of lifecycle or CRM campaigns showing strong copy and clear impact.
• Ability to translate technical or scientific content into approachable, benefit-focused language for non-expert audiences.
• Strong analytical skills and experience using dashboards and simple analyses to make data-driven decisions.
• Deep familiarity with experimentation and A/B testing across email and CRM channels.
• Comfortable using AI tools as a daily co-pilot to brainstorm, draft, refine, and analyze lifecycle work.

Responsibilities

• Own lifecycle marketing strategy across activation, engagement, retention, win-back, and referral for Sequencing’s subscription products.
• Analyze the entire customer journey to understand behavior, conversion, engagement, churn, and lifetime value across key customer segments.
• Work directly with customer and product data – including large subscription datasets – to identify lifecycle gaps, behavioral patterns, drop-off points, and growth opportunities.
• Plan, write, build, launch, and optimize lifecycle campaigns across email, SMS, push, and in-product messaging.
• Build and continuously improve automated programs spanning onboarding, kit activation, education, results delivery, feature adoption, subscription engagement, retention, win-back, and referral.
• Translate complex genetic and scientific concepts into clear, personalized, benefit-driven messages for non-expert audiences.
• Use AI tools to increase speed and quality of ideation, content development, quality assurance, analysis, and iteration.
• Partner with Product, Data, and Engineering to improve event tracking, data quality, experimentation, and the infrastructure needed to power sophisticated lifecycle programs.
• Define clear hypotheses and success metrics for lifecycle programs, then design rigorous tests across messaging, offers, audiences, timing, channels, and workflows.
• Move beyond topline reporting to investigate why performance changed and determined what action to take next.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• 401(k) with company matching
• Paid time off
• Paid volunteer time off
• Fully remote work with a home office stipend
• Parental bonding leave
• Private and confidential clinical-grade whole genome sequencing for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed