Senior Learning Service Coordinator

ASML•San Diego, CA

27d•Hybrid

About The Position

ASML’s U.S. Learning Shared Services (LSS) supports learning across the organization by providing reliable, scalable, customer-focused learning operations and services. The Senior Learning Service Coordinator provides end-to-end operational and administrative support for learning programs, courses, and instructor-led or virtual events. The role serves employees, instructors, Learning teams, Academies, program owners, and other stakeholders, helping make learning administration and delivery effective and consistent. The coordinator manages learning activities and records through the Learning Management System (LMS), and handles inquiries and service requests through ServiceNow. The role follows established processes and service standards, owns requests through resolution, maintains accurate learning data, supports reporting, and helps identify and implement improvements to processes and the customer experience. It also contributes to shared-services transitions, documentation, knowledge sharing, cross-training, and business continuity. Financial tasks include requesting and processing supplier quotes and following up on Purchase Requests. The position is based in San Diego, California, with onsite presence required for in-person work-related events, trainings, and meetings. A flexible arrangement allows remote work up to two days per week. Travel may be required depending on business needs. Applicants must be authorized to work in the United States without employer sponsorship.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Learning and Development, Organizational Development, or a related field; or an equivalent combination of education and relevant experience.
Two years of experience in Learning Operations, Learning Administration, HR Shared Services, or People Operations.
Demonstrated experience managing multiple priorities, collaborating across teams, and delivering a high level of customer support in a fast-paced environment.
Experience working within standardized processes and identifying opportunities for improvement.
Ability to perform the essential duties satisfactorily, including organization, prioritization, attention to detail, communication, problem-solving, stakeholder management, collaboration, ownership, and follow-through.
Ability to work effectively within standardized processes while identifying improvement opportunities.
Work authorization in the United States without the need for employer sponsorship.

Nice To Haves

Experience using a Learning Management System (LMS) or other enterprise HR technology.
Experience with ServiceNow or another case management, ticketing, or request management system.
Experience coordinating training programs or learning events, including scheduling, enrollment, learner communications, and related administration.
Experience using data, reports, and operational metrics to identify trends and support decision-making.

Responsibilities

Provide end-to-end learning administration and operational support for learning programs, courses, and instructor-led or virtual learning events.
Coordinate scheduling, enrollment, learner communications, instructor coordination, training logistics, attendance, completion tracking, and post-training administration.
Create, maintain, and update learning offerings, events, sessions, curricula, assignments, and learner records in the Learning Management System (LMS).
Manage learning inquiries and service requests through ServiceNow, documenting and prioritizing requests, resolving them in a timely manner, and closing them with a strong customer experience.
Serve as a point of contact for employees, instructors, Learning teams, Academies, and other stakeholders on learning administration and operational support.
Partner with Learning teams and program owners to understand operational requirements and translate them into effective administration and delivery support.
Follow established LSS processes, service standards, work instructions, and controls, and identify and escalate exceptions when appropriate.
Own assigned requests from intake through resolution and proactively communicate status, risks, dependencies, and required actions.
Troubleshoot learning administration and LMS issues, research solutions, and collaborate with appropriate partners when escalation is needed.
Maintain accurate learning data and perform quality checks to support data integrity, compliance, and reliable reporting.
Support learning reporting and analyze operational data to identify trends, recurring issues, service gaps, and improvement opportunities.
Identify opportunities to simplify, standardize, automate, or improve learning administration processes and the customer experience.
Create and maintain standard work, process documentation, knowledge articles, and other resources that strengthen team knowledge.
Collaborate across the LSS team, share knowledge, provide backup support, and contribute to cross-training and business continuity.
Support new service transitions and LSS expansion through knowledge transfer, process mapping, testing, documentation, and stabilization activities.
Build stakeholder relationships while promoting established LSS intake channels and standardized ways of working.
Participate in team performance reviews, continuous-improvement activities, and initiatives to improve service quality, efficiency, and customer experience.
Perform other learning operations and shared-services responsibilities as needed.
Perform financial processes, including requesting and processing external supplier quotes and following up on Purchase Requests (PRs).